Hybrid Data-Driven Membership Retention Specialist

Institution Of Chemical Engineers; Rugby; Híbrido; GBP 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual performance reviews

Training and development opportunities

Pension scheme matches contributions

Life assurance for active members

28 days annual leave + bank holidays

Descripción de la vacante

Institution Of Chemical Engineers in Rugby, UK, is seeking a Membership Retention Officer on a full-time, 12-month fixed-term contract. The role focuses on coordinating targeted retention activity to strengthen member engagement, using data and cross-team collaboration to improve renewals and reduce lapses.

The successful candidate will coordinate interventions, analyse trends, and ensure timely delivery of renewal programmes, with flexible arrangements and a standard 37.5-hour week.

Formación

• A relevant qualification or training in customer/member service, business administration, marketing, project management or a related discipline.
• Training or experience in data analysis, CRM systems or continuous improvement is desirable.
• Experience coordinating and delivering activity across multiple teams and stakeholders.
• Experience working in a customer, member or service-focused environment with an understanding of engagement and retention principles.
• Experience using data and insight to monitor performance, identify trends and inform action.
• Experience working collaboratively with colleagues to deliver shared outcomes and priorities.

Responsabilidades

• Coordinate retention interventions, including member contact activity, to increase renewals and reduce preventable membership lapses.
• Analyse member data, trends and feedback to identify at-risk groups and inform targeted retention initiatives.
• Deliver the annual membership renewals programme to achieve timely completion of agreed retention activities and renewal outcomes.
• Monitor renewal performance and delivery progress to identify risks, resolve issues and maintain momentum throughout the membership cycle.
• Monitor and evaluate the impact of retention activity to inform decisions, prioritisation and continuous improvement.
• Coordinate temporary resource and outbound calling activity during peak periods to ensure effective member engagement and follow-up.

Conocimientos

Data analysis

CRM systems

Stakeholder coordination

Customer focus

Continuous improvement

Microsoft Office

Educación

Relevant qualification in customer service / business administration / marketing / project management

Herramientas

CRM systems

MS Office

Descripción del empleo

Institution Of Chemical Engineers in Rugby, UK, is seeking a Membership Retention Officer on a full-time, 12-month fixed-term contract. The role focuses on coordinating targeted retention activity to strengthen member engagement, using data and cross-team collaboration to improve renewals and reduce lapses.

The successful candidate will coordinate interventions, analyse trends, and ensure timely delivery of renewal programmes, with flexible arrangements and a standard 37.5-hour week.