Senior Energy Onboarding Specialist - Global Hybrid

SmartestEnergy Limited; Ipswich; On-site; GBP 32,000 - 36,000; Full time

Job summary

SmartestEnergy Limited in the United Kingdom is seeking a Senior Energy Executive for a fixed-term/secondment role through 28 February 2028. You will deliver seamless onboarding for customers, guaranteeing accurate change of supply activities and first billing setup.

You will provide technical support to the Onboarding Team Leader, contribute to training, reporting, and workload management, and act as deputy on key initiatives to keep projects moving forward.

Qualifications

• End-to-end onboarding understanding required.
• Relevant industry experience or knowledge expected.
• Strong understanding of the Customer Journey across Operations.
• Solid general industry knowledge essential.

Responsibilities

• Deliver seamless onboarding for customers and ensure accurate change of supply activities.
• Coordinate collaboration at key customer handover stages and perform pre-registration checks of industry data.
• Set up customer and business billing arrangements to support first billing experience.

Skills

Onboarding process

Industry knowledge

Customer journey

Operations knowledge

Job description

SmartestEnergy Limited in the United Kingdom is seeking a Senior Energy Executive for a fixed-term/secondment role through 28 February 2028. You will deliver seamless onboarding for customers, guaranteeing accurate change of supply activities and first billing setup.

You will provide technical support to the Onboarding Team Leader, contribute to training, reporting, and workload management, and act as deputy on key initiatives to keep projects moving forward.