Senior Energy Executive FTC/Secondment opportunity until 28/02/2028

ImmigrationGPT; Ipswich; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Global team

Job summary

SmartestEnergy Limited in Ipswich is seeking a Senior Energy Executive on a fixed-term/secondment until 28 February 2028 to drive seamless onboarding and changes of supply. You will ensure accurate handovers, perform pre-registration checks, and set up customer billing for a positive first bill.

You will provide technical expertise to the Onboarding Team Leader, help with training, reporting and workload management, and act as deputy on technical initiatives, steering projects with clear

Qualifications

• Understanding the end-to-end onboarding process.
• Knowledge of the energy industry and related processes.
• Familiarity with customer journey across operations.
• Strong collaboration and teamwork abilities.

Responsibilities

• Drive a seamless onboarding experience for customers and ensure accurate change of supply activities.
• Provide technical expertise and operational support to the Onboarding Team Leader.
• Contribute to training, reporting and workload management; act as deputy on technical initiatives.

Skills

Onboarding process knowledge

Industry knowledge

Customer journey understanding

Collaboration skills

Job description

# Senior Energy Executive FTC/Secondment opportunity until 28/02/2028SmartestEnergy Limited, IpswichApply on SmartestEnergy Limited's site Check my CV against this jobPosted: TodayContract: permanentListed on: Direct from the employer## Can this job be sponsored?Some things to check* We could not tell the occupation from the title. Whether a job can be sponsored depends on its occupation code. Look up the occupation code (CASCOT)* SmartestEnergy Limited holds an A-rated Skilled Worker licence. Register of licensed sponsors, GOV.UKRead from the advert, the Home Office register and the Immigration Rules. Whether you can be sponsored also depends on your own circumstances, such as your age and visa history. This is information, not advice.AdvertisementDiscover moreBuy MapsExplore HistoryBoost SEO Traffic## About the jobYou will play a key role in delivering a seamless onboarding experience for our customers by ensuring all change of supply activities are completed accurately, efficiently, and without exception. Success in this role will be driven through strong collaboration at key customer handover stages, thorough pre-registration checks of industry data, and the effective setup of customer and business billing arrangements to support a positive first billing experience.Alongside your onboarding responsibilities, you will provide technical expertise and operational support to the Onboarding Team Leader, contributing to training, reporting, and workload management activities. You will also act as a deputy for the Team Leader on technical initiatives, helping to drive projects forward and ensuring timely and effective communication of progress and outcomes.What skills/experience do I need to be successful?- A strong understanding of the Onboarding process from end-to-end;- relevant industry experience or knowledge;- A strong understanding of the Customer Journey across Operations;- Good all round industry knowledge.What sets us apart?- Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.- Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.What does hybrid working mean to us?Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.What happens next?Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.