Client Solutions Manager

Dexter Talent; Lancashire; Hybrid; GBP 52,000 - 68,000; Full time

Job summary

Dexter Talent presents a Senior Client Solutions Manager opportunity in Lancashire with hybrid working. You will act as the primary operational/technical liaison for a portfolio of accounts, driving value through service delivery, platform guidance and continuous improvement.

You'll lead service reviews, manage complex issues cross-functionally, and support onboarding, integrations and product adoption, all while monitoring performance data to uncover risks and opportunities.

Qualifications

• Experience in a customer operations, service delivery or account management role within a technology-led business ideally in a supplier-side energy company.
• Strong stakeholder management skills - comfortable engaging at all levels including executive
• Solid analytical capability with experience interpreting operational data
• Experience driving operational improvement and customer-focused outcomes
• Excellent communication skills both written and verbal
• Background in a SaaS, cloud or managed services environment
• Experience supporting platform implementations or system integrations
• Knowledge of billing, pricing or customer lifecycle processes
• Relevant qualifications in service management or operational management

Responsibilities

• Acting as the primary operational point of contact for assigned accounts, building trusted relationships from operational through to executive level
• Leading regular service reviews and check-ins to monitor performance and customer satisfaction
• Providing expert guidance on platform functionality, configuration and best-practice utilisation
• Driving continuous improvement initiatives to enhance service quality and customer outcomes
• Coordinating resolution of complex operational and technical issues across internal teams
• Managing customer-facing changes including integrations, releases and new product adoption
• Supporting customer onboarding, implementation activities and service transitions
• Analysing performance data to identify risks, opportunities and improvement actions

Job description

Client Solutions Manager | Lancashire (Hybrid) | Around £60,000 DOE

A fantastic client of ours is looking for a Client Solutions Manager to join their operations team.

This is a senior customer-facing position where you'll act as the primary operational and technical liaison for a portfolio of accounts - combining relationship management, service delivery, platform expertise and continuous improvement to drive genuine customer value.

What you'll be doing:

• Acting as the primary operational point of contact for assigned accounts, building trusted relationships from operational through to executive level
• Leading regular service reviews and check-ins to monitor performance and customer satisfaction
• Providing expert guidance on platform functionality, configuration and best-practice utilisation
• Driving continuous improvement initiatives to enhance service quality and customer outcomes
• Coordinating resolution of complex operational and technical issues across internal teams
• Managing customer-facing changes including integrations, releases and new product adoption
• Supporting customer onboarding, implementation activities and service transitions
• Analysing performance data to identify risks, opportunities and improvement actions

You'll need:

• Experience in a customer operations, service delivery or account management role within a technology-led business ideally in a supplier-side energy company.
• Strong stakeholder management skills - comfortable engaging at all levels including executive
• Solid analytical capability with experience interpreting operational data
• Experience driving operational improvement and customer-focused outcomes
• Excellent communication skills both written and verbal
• Background in a SaaS, cloud or managed services environment
• Experience supporting platform implementations or system integrations
• Knowledge of billing, pricing or customer lifecycle processes
• Relevant qualifications in service management or operational management

What's on offer:

Up to £60,000 depending on experience, hybrid working with flexibility after onboarding and a senior role with genuine cross-functional influence in a growing business.