2nd-Line IT Helpdesk Engineer - 18-Month FTC (London)

MODE SEARCH Ltd.; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Mode Search Ltd. is seeking an IT Helpdesk Engineer for an 18-month fixed-term contract. The role centers on delivering reliable second-line IT support to ~500 users across Head Office and retail locations, with travel to London stores as needed.

You will manage onboarding, device provisioning, asset tracking and security awareness, reporting to the IT Support Manager. The position is based at Head Office, five days per week in the office, with regular travel to London retail sites.

Qualifications

• Experience in a second-line IT support role.
• Strong knowledge of Windows 11, Microsoft 365 and AD.
• Experience with TCP/IP networking and Wi-Fi.
• Familiarity with ITSM tooling and asset management.
• Experience supporting iPhones and MDM.
• Sound understanding of IT security basics.

Responsibilities

• Provide first and second-line IT support across hardware, software, connectivity and user access issues.
• Own onboarding/offboarding including account creation and asset recovery.
• Configure and support laptops, mobile devices, printers and MDM.
• Maintain accurate asset and inventory records and update internal documentation.
• Support IT projects including openings, relocations and rollouts.
• Identify security risks and contribute to process improvements.

Skills

Second-line IT support

Windows 11

Microsoft 365

Active Directory

TCP/IP networking

Wi-Fi connectivity

ITSM systems

Mobile Device Management

IT asset management

IT security principles

Customer service

Communication

Organisation

Tools

Office hardware/ peripherals

MDM solutions

Job description

Mode Search Ltd. is seeking an IT Helpdesk Engineer for an 18-month fixed-term contract. The role centers on delivering reliable second-line IT support to ~500 users across Head Office and retail locations, with travel to London stores as needed.

You will manage onboarding, device provisioning, asset tracking and security awareness, reporting to the IT Support Manager. The position is based at Head Office, five days per week in the office, with regular travel to London retail sites.