Senior Employee Relations Advisor

Mitie Cleaning & Hygiene Services; Birmingham; Hybrid; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Salary Finance

Lifestyle benefits

MiDeals discounts

Cycle to work

Life insurance

Pension enhancements

Job summary

Mitie is seeking a Senior Employee Relations Advisor in Birmingham. You will provide expert advice on complex ER matters, balance legal risk with business needs, and shape ER policies and manager training. The role offers hybrid working and opportunities for CIPD development.

You will collaborate across HR, Employment Law, and business teams to deliver solutions. The position requires strong communication, discretion with sensitive information, and a proactive, coaching mindset to build

Qualifications

• Proven experience in complex employee relations cases.
• Strong understanding of employment law and risk management.
• Ability to influence stakeholders at Director level and above.
• Experience developing HR policies and manager training.
• Excellent communication and relationship-building skills.

Responsibilities

• Advise on complex employee relations cases with commercial focus.
• Drive continuous improvement across case handling.
• Develop people policies and ER best practices.
• Coach and train ER team and managers.
• Deliver exceptional customer service and solutions.

Skills

Employee relations

Stakeholder management

Policy development

Coaching & training

Communication skills

Education

CIPD Level 5

Tools

Microsoft Office

Job description

Better places, thriving communities. Senior Employee Relations Advisor
Location: Birmingham
Shift: 37.5 Hours, Monday to Friday

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for an experienced Senior Employee Relations Advisor to join our growing People Team to deliver across a variety of ER cases within a task-based environment. This is an exciting opportunity for an ER professional who is passionate about delivering expert advice, resolving complex workplace issues and helping managers navigate employee relations matters with confidence.

Main Responsibilities

• Act as a trusted advisor across complex, high-profile and VIP employee relations cases, providing commercially focused advice that balances risk, cost, and business outcomes.
• Drive continuous improvement by ensuring case recommendations are implemented and lessons learned are embedded across the business.
• Shape and develop people policies, procedures, toolkits and ER best practice, using your expertise to support wider HR projects and initiatives.
• Share knowledge and build capability across the ER team through coaching, training and development activities.
• Champion exceptional customer service, delivering a responsive, professional and solutions-focused experience.

What We're Looking For

• Significant Employee Relations experience with a strong working knowledge of employment law and risk management at a complex level.
• Proven ability to influence, challenge and build credibility with stakeholders at all levels including Director level and above.
• Strong commercial awareness, balancing legal compliance with practical business needs.
• Experience developing HR policies, guidance, manager training and best practice frameworks.
• Excellent communication, coaching and relationship-building skills
• Ability to manage highly sensitive and confidential matters with professionalism and discretion.
• A collaborative approach, working effectively with HR, Employment Law and wider business teams.
• CIPD Level 5 desired (or interested in studying towards qualification) and confident using Microsoft Office applications.

What's in it for you?

• Hybrid working arrangement with a collaborative and supportive People Team.
• Exposure to a diverse range of employee relations cases across both public and private sector contracts.
• Opportunities for professional development and further CIPD study support.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Chloe Smailes at [e-mail].

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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