Senior EMEA Client Services Portfolio Lead

Red Nucleus; Greater London; On-site; GBP 120,000 - 180,000; Full time

Job summary

Red Nucleus seeks a Director, Client Services – EMEA to lead a portfolio of client accounts across the region, driving revenue, profitability, client satisfaction, and operational excellence while partnering with clients and internal stakeholders.

This is a 1-year contract role focused on portfolio-level leadership, identifying growth opportunities, and ensuring high-quality delivery aligned with client and business objectives, including talent development and cross-functional collaboration.

Qualifications

• Bachelor’s degree required.
• 10+ years of Client Services, Account Management, or related leadership experience within learning, communications, consulting, or agency environments.
• Demonstrated success leading client portfolios, driving revenue growth, and managing financial performance.
• Strong leadership, communication, negotiation, and stakeholder management skills.
• Experience working in complex, cross-functional environments.

Responsibilities

• Own portfolio performance, including revenue delivery, profitability, forecasting accuracy, and client retention.
• Provide strategic direction across accounts, ensuring alignment to business priorities and long-term growth objectives.
• Identify operational efficiencies and optimize resource allocation across projects and teams.
• Anticipate client needs and guide teams toward high-value opportunities.
• Build and maintain trusted relationships with senior client stakeholders.
• Provide executive oversight of project portfolios, ensuring quality delivery, scope management, and financial performance.
• Develop a deep understanding of client business challenges, industry trends, and competitive landscapes to deliver strategic recommendations.
• Support resolution of complex client or project issues.
• Partner with Business Development to identify and secure growth opportunities within existing accounts.
• Contribute to account planning, solution development, proposals, and client presentations.
• Drive organic revenue growth through strategic account expansion and value-added services.
• Lead, mentor, and develop Client Services team members.
• Support talent development, knowledge sharing, succession planning, and capability building.
• Foster a collaborative, high-performing culture across functions.
• Contribute to operating model improvements and organizational initiatives.
• Champion cross-functional collaboration, communication, and alignment across teams.

Skills

Leadership

Client relationships

Strategic thinking

Communication

Stakeholder management

Education

Bachelor’s degree

Job description

Red Nucleus seeks a Director, Client Services – EMEA to lead a portfolio of client accounts across the region, driving revenue, profitability, client satisfaction, and operational excellence while partnering with clients and internal stakeholders.

This is a 1-year contract role focused on portfolio-level leadership, identifying growth opportunities, and ensuring high-quality delivery aligned with client and business objectives, including talent development and cross-functional collaboration.