EMEA Portfolio & Client Services Director (1 Year)

Red Nucleus; Greater London; On-site; GBP 120,000 - 170,000; Full time

Job summary

Red Nucleus is seeking a Director, Client Services – EMEA to lead a portfolio of client accounts across the region. This senior role focuses on revenue growth, profitability, client satisfaction, and effective delivery while guiding teams and partnering with internal stakeholders.

The contract role spans 1 year, with responsibility for strategy, growth opportunities, and high-quality outcomes aligned to client objectives.

Qualifications

• Bachelor’s degree required.
• 10+ years of Client Services, Account Management, or related leadership experience within learning, communications, consulting, or agency environments.
• Demonstrated success leading client portfolios, driving revenue growth, and managing financial performance.
• Strong leadership, communication, negotiation, and stakeholder management skills.
• Experience working in complex, cross-functional environments.

Responsibilities

• Own portfolio performance, including revenue delivery, profitability, forecasting accuracy, and client retention.
• Provide strategic direction across accounts, ensuring alignment to business priorities and long-term growth objectives.
• Identify operational efficiencies and optimize resource allocation across projects and teams.
• Anticipate client needs and guide teams toward high-value opportunities.
• Build and maintain trusted relationships with senior client stakeholders.
• Provide executive oversight of project portfolios, ensuring quality delivery, scope management, and financial performance.
• Develop a deep understanding of client business challenges, industry trends, and competitive landscapes to deliver strategic recommendations.
• Support resolution of complex client or project issues.
• Partner with Business Development to identify and secure growth opportunities within existing accounts.
• Contribute to account planning, solution development, proposals, and client presentations.
• Drive organic revenue growth through strategic account expansion and value-added services.
• Lead, mentor, and develop Client Services team members.
• Support talent development, knowledge sharing, succession planning, and capability building.
• Foster a collaborative, high-performing culture across functions.
• Contribute to operating model improvements and organizational initiatives.
• Champion cross-functional collaboration, communication, and alignment across teams.

Skills

Leadership

Communication

Negotiation

Stakeholder management

Cross-functional collaboration

Education

Bachelor's degree

Job description

Red Nucleus is seeking a Director, Client Services – EMEA to lead a portfolio of client accounts across the region. This senior role focuses on revenue growth, profitability, client satisfaction, and effective delivery while guiding teams and partnering with internal stakeholders.

The contract role spans 1 year, with responsibility for strategy, growth opportunities, and high-quality outcomes aligned to client objectives.