Senior EL/PL Claims Specialist - End-to-End Handling

Keoghs; Liverpool; On-site; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Davies Incentive Plan

25 days holiday per year (plus buy/sac

Simply Health Care Cash Plan

WeCare – 24/7 online GP and wellbeing

Death In Service

Pension Contribution 5% Employee / 3%

Employee Resource Groups

Employee Volunteering Programme

Cycle to Work Scheme

Tech Scheme

Job summary

Keoghs in Liverpool is seeking a skilled claims handler to manage a diverse caseload of Public Liability, Employers Liability, Product Liability and Property Damage claims from inception to settlement pre litigation.

You will work to SLAs, maintain data integrity in our case management system, and mentor junior team members while building strong client relationships. The role requires attention to detail and excellent negotiation and communication skills.

Qualifications

• Minimum of 5 years claims handling experience.
• Experience dealing with quantum up to £50k.
• Significant experience dealing with complex liability and quantum issues.
• Excellent attention to detail.
• Strong communication and negotiation skills.
• Effectively prioritises workload.
• Experience providing training or mentoring and supervising.
• Strong client relationship skills.

Responsibilities

• Pro-actively manage a caseload of Public Liability, Employers Liability, Product Liability and Property Damage claims.
• Maintain accurate data on case management system.
• Comply with set client SLAs.
• Ensure quality service standards and productivity levels are maintained.
• Allocate new claims and set strategies.
• Carry out supervisory tasks appropriate to level.
• Assist with training and mentoring team members.
• Undertake additional tasks provided by the Team Leader.
• Attend client review meetings and assist with client project work.
• Build and maintain excellent relationships with clients.

Skills

Claims handling

Negotiation

Communication

Attention to detail

Time management

Mentoring

Client relationships

Tools

Case management system

Job description

Keoghs in Liverpool is seeking a skilled claims handler to manage a diverse caseload of Public Liability, Employers Liability, Product Liability and Property Damage claims from inception to settlement pre litigation.

You will work to SLAs, maintain data integrity in our case management system, and mentor junior team members while building strong client relationships. The role requires attention to detail and excellent negotiation and communication skills.