Senior Documentation Architect for AI-Driven Docs

Backbase; Cardiff; On-site; GBP 55,000 - 75,000; Full time

Job summary

Backbase in Cardiff is seeking a Senior Technical Writer to serve as the documentation authority for a value stream. You will manage the documentation system, information architecture, AI workflows, and quality standards, guiding strategic direction for your domain.

You will gather user feedback from implementation teams and partners using Backbase software, translate needs into actionable documentation, and collaborate with R&D to ensure accuracy and clarity.

Qualifications

• 4–10 years of experience in developer documentation.
• Experience as a documentation specialist or technical writer.
• Ability to manage information architecture and documentation systems.
• Familiarity with software development lifecycle concepts.
• Strong writing style guidelines and terminology management.

Responsibilities

• Owns the information hierarchy for assigned documentation sets.
• Acts as documentation authority within the value stream.
• Improves AI-powered documentation workflows.
• Ensures quality standards and content consistency.
• Collaborates with R&D and implementation teams to capture requirements.
• Advocates for users and translates needs into strategic recommendations.

Skills

Documentation systems

Information architecture

AI workflows

Quality standards

Stakeholder management

Collaboration

Education

Bachelor's degree in software engineering or related field with language proficiency

Analytical skills with language proficiency and tech aptitude

Tools

Git

Docs-as-code tooling

Job description

Backbase in Cardiff is seeking a Senior Technical Writer to serve as the documentation authority for a value stream. You will manage the documentation system, information architecture, AI workflows, and quality standards, guiding strategic direction for your domain.

You will gather user feedback from implementation teams and partners using Backbase software, translate needs into actionable documentation, and collaborate with R&D to ensure accuracy and clarity.