Senior Technical Writer / Senior Documentation Engineer

Backbase; Cardiff; On-site; GBP 55,000 - 75,000; Full time

Job summary

Backbase in Cardiff is seeking a Senior Technical Writer to serve as the documentation authority for a value stream. You will manage the documentation system, information architecture, AI workflows, and quality standards, guiding strategic direction for your domain.

You will gather user feedback from implementation teams and partners using Backbase software, translate needs into actionable documentation, and collaborate with R&D to ensure accuracy and clarity.

Qualifications

• 4–10 years of experience in developer documentation.
• Experience as a documentation specialist or technical writer.
• Ability to manage information architecture and documentation systems.
• Familiarity with software development lifecycle concepts.
• Strong writing style guidelines and terminology management.

Responsibilities

• Owns the information hierarchy for assigned documentation sets.
• Acts as documentation authority within the value stream.
• Improves AI-powered documentation workflows.
• Ensures quality standards and content consistency.
• Collaborates with R&D and implementation teams to capture requirements.
• Advocates for users and translates needs into strategic recommendations.

Skills

Documentation systems

Information architecture

AI workflows

Quality standards

Stakeholder management

Collaboration

Education

Bachelor's degree in software engineering or related field with language proficiency

Analytical skills with language proficiency and tech aptitude

Tools

Git

Docs-as-code tooling

Job description

Senior Technical Writer / Senior Documentation Engineer

Cardiff

Role Overview

The Senior Documentation Engineer is the documentation authority for a value stream (department). You manage the documentation system, information architecture, AI workflows, quality standards, and strategic direction for your domain. Your documentation is vital for implementation teams and partners that integrate the Backbase software in the bank's software ecosystem. You actively seek out users' feedback and use it to improve the documentation and the documentation system.

• Documentation system: Manages the AI-powered documentation system that is based on docs-as-code and Git. Continuously improves the tools and processes and kills bottlenecks.
• Documentation skills: Produces developer documentation and functional documentation with a clear separation in content types. Enforces writing style guidelines, terminology, templates, grammar, and spelling. Is hyperfocused on quality, seamless content flow, and avoiding bloat. Owns the information hierarchy of assigned documentation sets. Acts as a documentation authority within the value stream and advises teams on their documentation needs.
• Technical and domain knowledge: Understands the readers' SDLC and how documentation plays a vital role in their work. Has a basic understanding of software development. Has a deep understanding of the products delivered by their value stream and can connect it to the wider Backbase platform. Quickly learns new functional domains and is able to interview R&D product managers to understand the product. Can converse easily with R&D developers to assess technical documentation needs or check technical details. Translates this technical and domain knowledge into effective instructions for AI-powered tools.
• Legal and support terms: Understands the support terms and the legal impact of the documentation.
• User advocate: Knows the target audience and their documentation needs and pain points. Translates this knowledge into strategic advice to the value stream leadership.

Qualifications & Experience

• Experience: 4-10 years as a documentation specialist, technical writer, or equivalent, in the field of developer documentation.
• Education: Either one of the following:
  • Bachelor/Master's degree in software engineering or related field, combined with professional-level language proficiency
  • University-level analytical skills, combined with professional-level language proficiency and a strong aptitude for technology
• Accountability: Tracks work items vigorously, routinely spots gaps and bugs and creates appropriate work items. Keeps their promises. Manages their calendar, inbox, messages, meetings, and office attendance as a professional.
• Prioritization: Focuses on delivering customer value, responds quickly to user requests, divides time across release-related work, bug reports, and improvements.
• Growth mindset: Seeks out learning opportunities, asks for feedback, asks questions, and helps others to learn and grow. Challenges decisions when they have a concern. Actively participates in group meetings and makes their voice heard during discussions. Suggests and leads improvement projects.
• Stakeholder management: Communicates pro-actively, keeping managers and stakeholders actively updated. Raises issues with the appropriate team or leader. Follows-up with people. Suggests changes to value stream leaders and discusses their requests and suggestions as an equal.
• Teams: Builds confidence and trust with their teams through reliability, predictability, and transparency of process and output. Models best behavior to fellow team members and holds them accountable for quality.
• Collaboration: Establishes a fruitful collaboration with teams and fellow documentation engineers. Balances helping others and saying no. Practices active listening and clear communication. Focuses on problem solving. May coach and supervise less experienced team members.
• Process: Follows established processes and communicates these with their teams. Drives improvements to processes.
• Projects: Oversees a large or complex documentation project with various stakeholders from beginning to end.