Senior Director Client Account Lead

Visa; London; Hybrid; GBP 90,000 - 150,000; Full time

Job summary

An established industry player seeks a Senior Director Client Account Lead to enhance client relationships and drive growth in the payments sector. This hybrid role involves managing strategic client plans, leveraging deep knowledge of consumer payments, and leading a dedicated team. You will play a pivotal role in identifying new business opportunities and ensuring contractual obligations are met. Join a purpose-driven company that values innovation and collaboration, and make a significant impact in the financial services landscape. If you're ready to lead and inspire, this opportunity is perfect for you.

Qualifications

• Experience managing clients to identify opportunities and grow profitability.
• Deep knowledge of consumer payments and financial services.
• Proven negotiation and influencing skills.

Responsibilities

• Lead the relationship with consumer business units of a major issuer.
• Develop annual strategic plans to enhance payment experiences.
• Manage a team of three direct reports and oversee client relationships.

Skills

Client Management

Commercial Acumen

Negotiation Skills

Interpersonal Skills

Strategic Planning

B2B Sales

Leadership

Job description

Join to apply for the Senior Director Client Account Lead role at Visa.

Visa is a global leader in payments and technology, facilitating over 259 billion transactions annually across more than 200 countries and territories. Our mission is to connect the world through an innovative, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive. We are committed to uplifting everyone, everywhere, by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

You will be responsible for proactively managing relationships with one of our Global Signature Clients, promoting Visa products and services to enhance customer experience and drive growth. Through deep client relationships, your experience, and thought leadership, you will collaborate with clients to develop strategic plans for innovation and market leadership in payments and financial services.

Key Responsibilities

1. Lead the relationship with the consumer business units of a major issuer, ensuring support from all relevant Visa teams.
2. Identify new requirements and introduce Visa’s solutions to drive profitability, managing sales targets.
3. Develop annual strategic plans to enhance payment experiences and support growth.
4. Leverage your knowledge of consumer payments and financial services to identify new business opportunities, becoming a trusted advisor.
5. Prioritize conflicting demands to optimize resource deployment.
6. Manage a team of three direct reports and oversee a wider team dedicated to client relationships.
7. Lead pricing and contract negotiations when necessary.
8. Ensure contractual obligations are met through collaboration across teams.

Qualifications

• Experience managing clients to identify opportunities and grow profitability.
• Deep knowledge of consumer payments and financial services.
• Excellent interpersonal skills to influence stakeholders up to executive level.
• Strong commercial acumen with experience in driving P&L growth.
• Ability to develop and implement strategic client plans.
• Proven negotiation and influencing skills.
• Senior B2B sales experience, especially in digital solutions.
• Leadership skills to motivate and develop teams.

Additional Information

This is a hybrid role, requiring 2-3 days in the office per week, based on business needs.

Visa is an equal opportunity employer, considering all qualified applicants without discrimination.