Senior Director, AI-Driven Transformation & Workforce Design

Smartly; Greater London; Hybrid; GBP 150,000 - 230,000; Full time

Benefits offered by this job

Inclusive culture

Global reach

Wellbeing programs

Equity & rewards

Hybrid work model

International travel flexibility

Job summary

Smartly is seeking a Senior Director, Organizational Transformation & Workforce Design to shape how we evolve as we scale globally and embed AI into how we work. Reporting to the CHRO Office, you will partner with leaders to translate strategy into organizational structures, workforce models, and transformation programs that enable teams to operate at scale.

You will lead enterprise transformation across design, leadership capability, and scalable workforce frameworks, advising senior leaders on

Qualifications

• Strong experience leading organizational transformation, organizational design, workforce design, strategy, or related work, either within organizations or in management consulting.
• Deep understanding of organizational design and operating models, with experience translating business strategy into practical organizational solutions.
• Experience leading complex, cross-functional transformation initiatives and moving from strategy and design through implementation.
• Experience designing leadership, manager, or organizational capability programs that can scale across an organization.
• Ability to advise and influence executive stakeholders, navigate different perspectives, and build alignment around complex decisions.
• Strong structured problem-solving skills and the ability to turn ambiguous organizational challenges into clear frameworks and actions.
• Experience with change management and stakeholder engagement across teams, functions, and geographies.
• Curiosity about AI-enabled organizations and a practical perspective on how AI can reshape roles, workflows, team structures, and the future of work.

Responsibilities

• Lead enterprise transformation initiatives across organizational design, leadership effectiveness, workforce evolution, new site and hub integration, and cross-functional operating models.
• Design how work evolves in an AI-enabled organization, partnering with leaders to rethink roles, workflows, team structures, and operating models as AI creates new opportunities to increase effectiveness and leverage.
• Build scalable workforce frameworks, including job architecture, career frameworks, and approaches that help Smartly make thoughtful decisions about how teams and capabilities should evolve.
• Strengthen leadership and manager capability by partnering with HR Business Partners and senior leaders to design leadership frameworks, manager development programs, and other scalable capability-building initiatives.
• Translate business priorities into transformation roadmaps, defining clear implementation plans, governance, measures of success, and approaches for driving sustainable adoption.
• Advise senior leaders on complex organizational challenges, bringing structured thinking and organizational expertise to decisions about structure, capabilities, ways of working, and change.
• Align stakeholders across functions and geographies, ensuring organizational changes are practical, clearly understood, and connected to measurable business outcomes.

Job description

Smartly is seeking a Senior Director, Organizational Transformation & Workforce Design to shape how we evolve as we scale globally and embed AI into how we work. Reporting to the CHRO Office, you will partner with leaders to translate strategy into organizational structures, workforce models, and transformation programs that enable teams to operate at scale.

You will lead enterprise transformation across design, leadership capability, and scalable workforce frameworks, advising senior leaders on