Senior Director, AI-Driven Field Service

Salesforce, Inc.; Greater London; Hybrid; GBP 150,000 - 190,000; Full time

Job summary

Salesforce, Inc. seeks a Senior Director, Agentforce Field Service to guide vision, growth, and execution across enterprise Field Service programs.

You will partner with Product, Engineering, Sales, and Customer Success to accelerate adoption of Field Service, Agentforce, and AI-driven operations. You will lead a team of Field Service specialists and solution leaders, influencing strategic outcomes at the executive level.

Qualifications

• 10+ years in enterprise software, SaaS, or solution leadership roles.
• 6+ years in leadership, scaling technical or solution teams.
• Experience with FSM, scheduling, dispatching, or asset management.

Responsibilities

• Define long-term strategy for Field Service growth and GTM.
• Collaborate with Product/Engineering to influence roadmaps.
• Lead executive engagements and high-impact programs.
• Drive cross-functional alignment for unified customer experiences.

Skills

Enterprise software leadership

Field Service Management

Executive communications

Pre-sales leadership

Education

Bachelor's degree in Computer Science or related field

Tools

Salesforce Field Service

Agentforce

Job description

Salesforce, Inc. seeks a Senior Director, Agentforce Field Service to guide vision, growth, and execution across enterprise Field Service programs.

You will partner with Product, Engineering, Sales, and Customer Success to accelerate adoption of Field Service, Agentforce, and AI-driven operations. You will lead a team of Field Service specialists and solution leaders, influencing strategic outcomes at the executive level.