Senior Digital Service Owner

develop; Fareham; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A digital services consultancy is seeking experienced Senior Digital Service Owners for strategic leadership roles in Fareham. This 12-month contract involves managing digital service portfolios and ensuring high performance while working in a hybrid environment. Ideal candidates will have experience in delivering digital strategies and managing service lifecycles. The role emphasizes collaboration with stakeholders and agile delivery methods.

Qualifications

• Extensive experience developing and delivering digital service strategies aligned to evolving business objectives.
• Ability to bridge strategic vision with operational delivery across complex IT environments.
• Proven success managing multiple digital services throughout their lifecycle.
• Strong governance experience, ensuring adherence to SLAs, KPIs, and quality standards.

Responsibilities

• Lead the design and execution of a multi-service digital strategy.
• Manage the complete lifecycle of digital services.
• Collaborate with technical specialists to ensure high-performing services.
• Oversee governance and compliance with service standards and KPIs.

Skills

Digital service strategy development

Operational delivery

Governance and compliance

Leadership and communication

Stakeholder management

Agile methodology

Education

ITIL Level 3 certification

Agile delivery framework (e.g. PMI-ACP, PSM I)

Job description

Global Delivery Consultant at developrec 🚀

Senior Digital Service Owner – Fareham – hybrid working with occasional site travel – 12-month contract

We are looking for two experienced Senior Digital Service Owners to take strategic responsibility for the direction, delivery, and improvement of key digital service portfolios across a large, complex organisation. This is a high‑impact leadership role where you’ll define long‑term digital strategies, manage end‑to‑end service performance, and ensure consistent delivery across multiple service domains, including areas such as Cloud & Hosting, Collaboration Tools, Enterprise IT, Software Services, Engineering Platforms, and Workplace Technology.

Key Responsibilities

• Lead the design and execution of a multi‑service digital strategy that meets both current and future business needs
• Manage the complete lifecycle of digital services from definition and delivery to continual improvement and decommissioning
• Collaborate with technical specialists, programme managers, and delivery teams to ensure services are high‑performing, secure, and business‑aligned
• Oversee governance and compliance with service standards, contracts, KPIs, and SLAs
• Act as the escalation point for operational or performance issues within your service area
• Track, analyse, and report on service quality metrics to inform improvement initiatives
• Build trusted relationships with senior stakeholders and gain buy‑in for digital transformation strategies
• Work in an agile environment, adapting priorities and delivery plans in response to changing business requirements

Qualifications

• Extensive experience developing and delivering digital service strategies aligned to evolving business objectives
• Ability to bridge strategic vision with operational delivery across complex IT environments
• Proven success managing multiple digital services throughout their lifecycle — from inception to retirement
• Strong governance experience, ensuring adherence to SLAs, KPIs, and quality standards
• Experience working with varied delivery models: internal teams, contract staff, and third‑party suppliers
• Confident negotiating and managing service agreements and supplier performance
• Excellent leadership and communication skills, with a focus on collaboration and stakeholder influence
• Ability to manage competing priorities and drive outcomes in a fast‑paced, changing environment
• Experience developing digital roadmaps and turning them into measurable business impact
• Certifications: ITIL Level 3 (or equivalent) and experience with Agile delivery frameworks such as PMI‑ACP or Professional Scrum Master (PSM I).

Employment Type

Contract

Seniority Level

Mid‑Senior level