Senior Desktop Support Team Lead for Enterprise IT & VDI

KBR; Leatherhead; On-site; GBP 48,000 - 88,000; Full time

Job summary

KBR in Leatherhead, United Kingdom seeks a Senior Desktop Support Team Lead to provide advanced technical leadership across enterprise desktop services. You will manage complex desktop, endpoint, and printing issues, deploy devices, and support Microsoft 365 and VDI in a fast-paced environment.

You will mentor junior technicians, coordinate cross-functional incidents, and contribute to service delivery dashboards while engaging stakeholders and ensuring high customer satisfaction.

Qualifications

• Bachelor's degree in IT/CS/Engineering or equivalent.
• 5+ years enterprise desktop support experience.
• Tier 2/3 desktop support in Microsoft environments.
• Experience leading/mentoring technical teams.
• Advanced knowledge of desktop support operations and service management.
• Strong leadership and team coordination.
• Advanced troubleshooting across Windows, M365, endpoints and hardware.
• Experience supporting Mac devices (macOS).
• Experience with network printing environments and print servers.
• Excellent written and verbal communication; reporting skills.
• Ability to manage multiple priorities in a fast-paced setting.
• Preferred certifications: ITIL, CompTIA, Microsoft CDS, or Modern Desktop.
• Cisco CCNA, Linux, SAP experience; Linux administration preferred.
• Project leadership or supervisory experience.
• Eligibility to work in the United Kingdom; willingness to travel within the UK; on-call rotation may be required.

Responsibilities

• Serve as senior escalation resource for complex desktop/endpoint issues.
• Provide support to internal/external customers within SLAs.
• Stage, configure, deploy, and support laptops, desktops, printers, and mobile devices.
• Perform advanced break/fix and root-cause analysis for endpoint hardware/software.
• Install and support Windows OS, Microsoft 365, Teams, and enterprise tech.
• Troubleshoot authentication technologies (MFA, smart cards, SSO).
• Diagnose and resolve printing issues and printer connectivity.
• Support workstation refresh programs and data migrations.
• Provide VDI/remote-access support; audiovisual for meetings.
• Support IP telephony and collaboration platforms; work with network teams.
• Coordinate cross-functional incident resolution and vendor engagements.
• Maintain asset inventories, runbooks, and support procedures.
• Lead/support on-call rotations and executive/VIP support when required.

Skills

5+ years experience

Tier 2/3 support

Leadership

Desktop support operations

Service management

Enterprise IT environments

Troubleshooting Windows

Microsoft 365

Endpoint technologies

Hardware

Mac support

Printer networks

Communication skills

Reporting

Multitasking

Customer service

Stakeholder engagement

Problem-solving

UK work authorization

Travel

On-call support

Leadership in project teams

Education

Bachelor's degree in IT/CS/Engineering or related field

Tools

Cisco CCNA

Linux

SAP

MacBook

Microsoft 365

Print servers

Job description

KBR in Leatherhead, United Kingdom seeks a Senior Desktop Support Team Lead to provide advanced technical leadership across enterprise desktop services. You will manage complex desktop, endpoint, and printing issues, deploy devices, and support Microsoft 365 and VDI in a fast-paced environment.

You will mentor junior technicians, coordinate cross-functional incidents, and contribute to service delivery dashboards while engaging stakeholders and ensuring high customer satisfaction.