Service Desk Engineer (including Desktop Services)

Reed Technology; Manchester; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

Reed Technology in Manchester is seeking a hands-on Service Desk Engineer (including Desktop Services) to join our IT team on a hybrid basis with three days in the office. You will provide deskside, walk-up and remote support to users across the organisation, not just a phone-only desk.

You will handle Windows 10/11, Microsoft 365, Teams and MFA, build and troubleshoot laptops and other hardware, and assist with video conferencing.

Qualifications

• Experience in Service Desk or EUC with hands-on, face-to-face support.
• Calm, articulate, and customer-focused with stakeholder interaction.
• Experience in ITIL is a plus but not required.

Responsibilities

• Providing hands-on desktop and remote IT support
• Supporting Windows 10/11, Microsoft 365, Teams and MFA
• Building, configuring and troubleshooting laptops and other hardware
• Supporting video conferencing and collaboration technology
• Resolving incidents and service requests in line with agreed SLAs
• Delivering a professional and friendly service to users
• Contributing ideas to improve processes and the overall customer experience

Skills

People skills

Communication skills

Customer service orientation

Tools

Windows 10/11

Microsoft 365

Teams

MFA

Desktop hardware

Job description

Service Desk Engineer (including Desktop Services)

Manchester/Hybrid, 3 days in the office

£30,000 to £35,400

Two Service Desk Engineers are required to join a highly regarded public sector organisation with an established and supportive IT team in Manchester. This is a great opportunity for someone who enjoys being hands-on with technology and working directly with people. It's not a telephone-only Service Desk role. You'll provide a combination of deskside, walk-up and remote support, helping users at all levels, including senior stakeholders.

Key Responsibilities:

• Providing hands-on desktop and remote IT support
• Supporting Windows 10/11, Microsoft 365, Teams and MFA
• Building, configuring and troubleshooting laptops and other hardware
• Supporting video conferencing and collaboration technology
• Resolving incidents and service requests in line with agreed SLAs
• Delivering a professional and friendly service to users
• Contributing ideas to improve processes and the overall customer experience

Experience required:

• You'll have previous experience within Service Desk, Desktop Support or EUC, with genuine hands-on and face-to-face support experience.
• Just as importantly, you'll be brilliant with people. We're looking for someone calm, articulate and customer-focused who takes pride in providing an excellent service and is comfortable supporting senior stakeholders.
• Experience working within an ITIL environment would be beneficial but isn't essential.

Please note: Candidates must be available to attend an on-site interview and assessment in Manchester on either Wednesday 21 October or Thursday 22 October 2026 (Date TBC).