Senior Desktop Support Analyst

Larbey Evans Ltd; London; On-site; GBP 60,000 - 71,000; Full time

Job summary

A top-tier global law firm is seeking a Senior Desktop Analyst to join their London office on a 12-month fixed-term contract. The role involves providing high-quality technical support, mentoring colleagues, and ensuring a stellar user experience while managing the firm's desktop environment and related technologies.

Benefits

Wellbeing fund

Gym membership contribution

Holiday buy/sell

Qualifications

• 5+ years’ experience in an enterprise organisation working with Cloud Service Providers.
• Ability to be the technical lead on complex global projects.
• Experience in migrations from SCCM to Intune.

Responsibilities

• Respond and take ownership of technical support requests.
• Work with Architects on new projects and major pieces of work.
• Drive a culture of proactive user focus.

Skills

Technical Support

Cloud Services

User Experience

Mentoring

Job description

Senior Desktop Analyst

Top-tier global law firm are seeking an enthusiastic and passionate Senior Desktop Analyst who works with autonomy to deliver high-quality work to join their London office on an initial 12-month fixed term contract.

• Salary to £71,000
• 12-month fixed-term contract
• Highly competitive employee benefits to include wellbeing fund, gym membership contribution, holiday buy / sell etc.!
• Liverpool Street station location

In this role, you will support a global service delivery by partnering with key stakeholders, ensuring a 5-star user experience while building strong working relationships across IT and business services teams, mentoring colleagues, and upholding data security, privacy, and corporate policies.

Senior Desktop Analyst Key Responsibilities:

• Respond and take ownership of technical support requests, diagnose and troubleshoot complex technical issues, escalating where necessary, and ensure timely follow-up and communications with users
• Work with Architects on new projects and major pieces of work, supporting new technologies and products during transition phases
• Drive a culture of proactive user focus through building authentic relationships at every user interaction
• Mentor other global team members, junior staff, including IT Service Desk and Digital User Experience Analysts
• Design and maintain the firm’s desktop environment and related technologies
• Monitor the effectiveness of support processes and suggest improvements as needed

Senior Desktop Analyst Skills & Requirements:

• 5+ years’ experience in an enterprise organisation working with Cloud Service Providers (e.g. M365 / Azure)
• Ability to be the technical lead / SME on complex global projects
• Experience in migrations from Configuration Manager (SCCM) to Intune / Modern Management