IT Senior Support Analyst

Picture More; Greater London; On-site; GBP 45,000 - 75,000; Full time

Job summary

A prestigious global law firm is looking for an IT Senior Support Analyst to join their Guildford office. This role offers a significant opportunity to enhance IT support services while working in a supportive and innovative environment. Candidates should have a strong IT service background and proficiency with professional services systems to apply.

Qualifications

• Strong background in IT Service Desk or Support within professional services.
• Confident with law firm systems.
• Customer-focused with a proactive mindset.

Responsibilities

• Providing expert technical support.
• Guiding team performance and ensuring service excellence.
• Regular travel to London as part of the role.

Skills

IT Service Desk or Support

Customer-focused

Proactive mindset

Excellent communication

Education

ITIL Foundation

Tools

PMS

DMS

CRM

Microsoft Office

Job description

View more categories View less categories Sector Other Responsibilities Analyst Position/Level Senior Management Contract Type Permanent

Ready to take the next step in your IT career at a global law firm?

We're recruiting on behalf of a prestigious global law firm for a brand new IT Senior Support Analyst role based in their Guildford office.

This is your chance to step into a pivotal position, providing expert technical support, guiding team performance, and ensuring service excellence across multiple UK offices-including regular travel to London.

What we're looking for:

• Strong background in IT Service Desk or Support within professional services
• Confident with law firm systems like PMS, DMS, CRM & Microsoft Office
• Customer-focused with a proactive mindset
• ITIL Foundation (or willingness to train)
• Excellent communicator and team collaborator

Location: GuildfordSalary: Competitive

Join a forward-thinking, supportive environment where your skills will truly make an impact.

Apply now to shape the future of IT support at a world-class law firm.

Create a job alert and receive personalised job recommendations straight to your inbox.