Dynamics 365 Support Analyst (SC Cleared)

MS Talent; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading organization is seeking a Dynamics 365 Support Analyst (SC Cleared) for a remote contract position. The ideal candidate will have hands-on experience with D365 Customer Service, supporting live environments, and will play a crucial role in ticket management and user assistance.

Benefits

100% remote

Extendable contract

SC clearance boosts future contract prospects

Qualifications

• Active SC Clearance is essential.
• Strong hands-on experience with D365 Customer Service.
• Experience supporting D365 ticketing environments.

Responsibilities

• Triage tickets, identify defects and configuration issues.
• Handle user admin, set permissions, and troubleshoot problems.
• Communicate clearly with both tech and non-tech users.

Skills

D365 Customer Service

Ticketing Support

Troubleshooting

Job description

Dynamics 365 Support Analyst (SC Cleared)

Dynamics 365 Support Analyst (SC Cleared)

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This range is provided by MS Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from MS Talent

Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) - Remote, Live Environment, Immediate Start. Outside IR35

A Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) is required by a remote-first organisation running a live Dynamics 365 Customer Service system.

You must have:

• Active SC Clearance
• Strong hands-on experience with D365 Customer Service
• Experience supporting D365 ticketing environments
• Solid knowledge of D365 entities - Contact, Cases, Accounts
• 1st and 2nd line support experience in D365

This is a hands-on SC-cleared contract - ideal if you want real D365 support work in a live system.

Role overview:

You'll triage tickets, identify defects and config issues, handle user admin, set permissions, and troubleshoot problems. You'll speak to users directly, solve issues fast, and escalate to 3rd line where needed. You'll work independently and communicate clearly with both tech and non-tech users.

What you get:

• 3-month contract, extendable
• 100% remote
• SC-cleared role - boosts future contract prospects

Apply now - interviews this week.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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