Senior Deskside IT Support Specialist - Onsite UK Travel

DXC Technology Company; England; Vor Ort; GBP 42.000 - 62.000; Vollzeit

Zusammenfassung

DXC Technology is seeking an experienced Deskside Services Senior Engineer to act as the on-site expert resolving desktop, laptop and device incidents across client sites in the UK. You will mentor junior engineers, drive continuous service improvement, and ensure SLA compliance while coordinating with client teams.

The role requires on-site attendance five days a week, UK residency, and the ability to travel to satellite locations.

Qualifikationen

• Experience delivering deskside hardware and software support.
• Ability to travel to satellite sites as required.
• Eligible to meet UK Government security requirements for the role.
• Attendance on-site 5 days a week is required.

Aufgaben

• Act as Deskside Services point of contact for users and resolve desktop incidents.
• Build, configure, deploy desktops, laptops, and VDIs; install software and deploy assets.
• Perform hardware installation and break-fix for desktops, laptops, and servers; support mobile devices.
• Investigate complex issues; provide VIP support with speed and care for high-priority incidents.
• Manage tickets through lifecycle; prioritize, monitor SLA adherence, and update incidents.
• Keep customers updated during incident lifecycle and log progress in the system.
• Coordinate resolution and escalate to Operations/Service Delivery Manager as needed.
• Assist with service improvements and occasional regional coverage/travel.

Kenntnisse

Windows 10/11

SCCM

Active Directory

Desktop/Laptop support

Software deployment

Networking basics

Ausbildung

ITIL awareness

Full UK driving licence

UK DV security clearance eligibility

Right to work in UK

Tools

Remote Assist

RDP

VPN

Jobbeschreibung

DXC Technology is seeking an experienced Deskside Services Senior Engineer to act as the on-site expert resolving desktop, laptop and device incidents across client sites in the UK. You will mentor junior engineers, drive continuous service improvement, and ensure SLA compliance while coordinating with client teams.

The role requires on-site attendance five days a week, UK residency, and the ability to travel to satellite locations.