Senior Demand & Change Delivery Lead

Intact Insurance; Horsham; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Annual discretionary bonus

Up to 11% pension contributions

25 days annual leave + bank holidays +

Buy/sell options

Career development and mentoring

Inclusive culture + employee networks

Share investment options

Job summary

Intact Insurance, formerly RSA in the UK, is transforming to deliver simpler, faster, and more responsive insurance. The Senior Consultant, Demand & Small Change Manager plays a key role in the Infrastructure Solutions team, guiding demand from CIO and business units and coordinating delivery through internal teams or external suppliers.

The role emphasizes governance, capacity planning, and continuous improvement, with focus on risk management and stakeholder communication across the enterprise.

Qualifications

• Experience in infrastructure implementation with governance and risk awareness.
• Experience with Service Request, Change and/or Demand processes.
• Excellent project management skills, cross-functional leadership, and budgeting capabilities.
• Solid understanding of risk management for cloud and legacy infra.
• Strong communication skills for technical and non-technical stakeholders.

Responsibilities

• Monitor and manage small project and BAU demand policy, forecast and capacity planning.
• Convert requirements into small project work items with scope and costs.
• Assess delivery by Intact, internal teams, or 3rd party suppliers; finalise scope and costs.
• Track vendor performance and ensure governance and compliance.
• Maintain records of current and past demand projects including costs.
• Identify automation opportunities and document processes clearly.
• Provide continuous improvement to Demand & Small Change processes.

Skills

Infrastructure implementation

Governance & compliance

Project management

Risk management

Stakeholder communication

PMO experience

Continuous service improvements

IT industry awareness

Core Technology &Operations

Job description

Intact Insurance, formerly RSA in the UK, is transforming to deliver simpler, faster, and more responsive insurance. The Senior Consultant, Demand & Small Change Manager plays a key role in the Infrastructure Solutions team, guiding demand from CIO and business units and coordinating delivery through internal teams or external suppliers.

The role emphasizes governance, capacity planning, and continuous improvement, with focus on risk management and stakeholder communication across the enterprise.