Infra - Senior Demand & Small Change Consultant

Intact Insurance (previously RSA); Horsham; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Annual discretionary bonus

Pension contributions up to 11%

Hybrid working

25 days annual leave + bank holidays +

Health & wellbeing + virtual GP

Career development and mentoring

Inclusive culture + employee networks

Share investment options

Job summary

Intact Insurance, formerly RSA, is seeking a Senior Consultant to oversee Demand & Small Change within Infrastructure Solutions. You will manage inbound CIO and business demand, coordinate cross-functional delivery, and ensure projects meet scope, cost, and schedule goals.

The role emphasizes governance, risk management, and continuous improvement, with hybrid working and a discretionary annual bonus. A strong PMO background will help drive success in complex infrastructure initiatives.

Qualifications

• Infrastructure implementation experience with governance checks.
• Experience with service request, change and demand processes.
• Strong project management skills across cross-functional teams.
• Understanding of risk management for cloud and legacy infrastructure.
• Excellent communication and relationship-building abilities.
• PMO background and continuous improvement mindset.
• Awareness of IT industry developments in CT&O infrastructure.

Responsibilities

• Monitor and manage small projects and BAU demand policy for infrastructure.
• Forecast demand, plan capacity, and support with scheduling and standards.
• Assess delivery via Intact, internal teams, or 3rd parties; define scope and costs.
• Track vendor performance and governance with compliance.
• Maintain records of current and past demand projects and costs.
• Identify automation opportunities and document manual/automated processes.
• Drive continuous improvement of Demand & Small Change processes.

Skills

Infrastructure governance

Change & Demand processes

Project management

Risk management

Stakeholder communication

PMO experience

Continuous service improvement

Cloud & legacy infra

Tools

Service Request

Change management

Job description

Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.

Shape the future:

We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.

Grow with us:

We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.

Win as a Team:

The Senior Consultant, Demand & Small Change Manger will operate within the Infrastructure Solutions team. With a responsibility for managing the inbound demand from the CIO & business teams and managing the efficient workflow of each demand item through the completion & approval.

You’ll make an impact by:

• Monitoring and managing the small project and Business As Usual demand policy process and procedures for infrastructure requirements. Including demand forecasting/scheduling and supporting with the capacity planning whilst implementing standards. Including project planning, execution & monitoring.
• Working with the relevant Infrastructure team members to understand the scope of the requirements, and then convert this into a small project work requirement.
• Based on available capacity, assessing whether this should be delivered by Intact, internal teams or 3rd party supplier delivery activity. Then work with the supplier to finalise the scope; dependencies; success/acceptance criteria and cost.
• Tracking and reporting on vendor performance to ensure they are working to defined governance & compliance processes. While achieving project delivery commitments
• Maintaining a track of all current and prior demand small projects. Including costs & estimate accuracy
• Monitoring and improving how requests can be further automated by keeping track of progress. Spotting new opportunities, and ensuring clear documentation for both manual and automated processes.
• Providing continuous improvement to the Demand & Small Change processes.

Your skills and experience:

• Experience in infrastructure implementation, alongside internal and external governance experience with regulators and risk areas.
• Experience with Service Request, Change and/or Demand processes.
• Excellent project management skills. Including experience in leading cross-functional teams, defining project scope, developing project plans, and managing budgets, timelines, and resources.
• A solid understanding of risk management principles. Including identifying, assessing, and mitigating risks associated with cloud computing & legacy infrastructure.
• Excellent communication skills. With the ability to present complex technical information to both technical and non-technical stakeholders, facilitating meetings and building relationships.
• Process-driven with excellent attention to detail.
• A background in Project Management or PMO experience.
• Experience delivering continuous service improvements for the business.
• Keep skills up to date and maintain awareness of developments in the IT industry, and particularly all technology elements within the Core Technology &Operations (CT&O) Infrastructure area.
• Organisational, analytical and numeracy skills.

Why You’ll Love It Here:

Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to

• Annual discretionary bonus
• Up to 11% pension contributions
• Hybrid working
• 25 days annual leave + bank holidays + buy/sell options
• Health & wellbeing + virtual GP
• Career development and mentoring
• Inclusive culture + employee networks
• Share investment options

Our DEI Commitment:

We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive.

As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.

We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work-life balance.

If you need adjustments during the recruitment process, just let us know we’re here to support you.