Senior Delivery Manager
Stream
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Benefits offered by this job
Job summary
Stream is seeking a Senior Delivery Manager to be a trusted leader for our largest clients, coaching junior team members and driving scalable delivery improvements. You’ll own end-to-end client launches, manage multiple projects and build strong sponsorship across Sales, Product, Eng, Risk and Comms.
You’ll shape a Delivery function as we scale, fix root causes behind recurring issues, and contribute to a playbook that reduces friction while delivering value to our clients and users.
Qualifications
- A strong track record delivering complex, multi‑stakeholder projects, ideally in B2B2C, SaaS, HR tech or fintech.
- Comfortable running several concurrent client implementations at pace, without losing attention to detail.
- Excellent stakeholder management, credible with senior client contacts as well as internal teams.
- A natural coach, energised by helping more junior colleagues grow.
- Data‑driven and outcome‑focused: you measure impact and steer away from vanity projects.
- Comfortable with ambiguity and motivated to shape process, not just follow it.
- Experience in earned wage access, employee benefits, workplace lending, savings or payroll is a plus, but not essential.
Responsibilities
- Own end-to-end delivery for our largest and most complex client launches across FlexPay, Credit, Wealth and Benefits, from contract signature through to go-live and post-launch adoption.
- Manage multiple concurrent projects and stakeholders, acting as the senior escalation point when delivery risk or complexity increases.
- Build credible, senior relationships with client sponsors and internal stakeholders across Sales, Product, Engineering, Risk and Comms.
- Coach and mentor Delivery Managers and Delivery Associates, raising the bar on project management rigour across the team.
- Own and evolve elements of the Delivery Playbook, standardising process and removing recurring friction rather than just firefighting it.
- Track adoption and revenue performance across your portfolio, proactively identifying and course‑correcting at‑risk accounts.
- Feed frontline delivery insight into the product roadmap, including ongoing improvements to our client onboarding experience.
Skills
Job description
Stream was founded with the mission to provide fair financial tools to the everyday worker. Offered through destination employers like Greene King, Bupa, Burger King, Asda and the NHS, our award-winning platform helps over three million people to earn, learn, save, spend and borrow on their own terms, all in one smartphone app.
Stream is unique: VC backed and growing at scale, but with a social conscience. Some of the world's leading impact funds were our founding investors, and we operate on a social charter, which means every product and service we create must measurably improve financial wellbeing.
You’d be joining a team of over 300 passionate, ambitious people across Europe and the USA, building a category-defining product, and united by that same mission.
You’ll be a senior voice in the team: a safe pair of hands for our biggest clients, a coach for less experienced Delivery Managers and Associates, and a driving force behind how we continuously improve the way Delivery works.
This is a role for someone who wants to go beyond running a project plan. You’ll be expected to spot the recurring issues behind the day‑to‑day noise, fix root causes rather than symptoms, and help shape a Delivery function that scales as Stream grows.
Own end-to‑end delivery for our largest and most complex client launches across FlexPay, Credit, Wealth and Benefits, from contract signature through to go‑live and post‑launch adoption
Manage multiple concurrent projects and stakeholders, acting as the senior escalation point when delivery risk or complexity increases
Build credible, senior relationships with client sponsors and internal stakeholders across Sales, Product, Engineering, Risk and Comms
Coach and mentor Delivery Managers and Delivery Associates, raising the bar on project management rigour across the team
Own and evolve elements of the Delivery Playbook, standardising process and removing recurring friction rather than just firefighting it
Track adoption and revenue performance across your portfolio, proactively identifying and course‑correcting at‑risk accounts
Feed frontline delivery insight into the product roadmap, including ongoing improvements to our client onboarding experience
A strong track record delivering complex, multi‑stakeholder projects, ideally in B2B2C, SaaS, HR tech or fintech
Comfortable running several concurrent client implementations at pace, without losing attention to detail
Excellent stakeholder management, credible with senior client contacts as well as internal teams
A natural coach, energised by helping more junior colleagues grow
Data‑driven and outcome‑focused: you measure impact and steer away from vanity projects
Comfortable with ambiguity and motivated to shape process, not just follow it
Experience in earned wage access, employee benefits, workplace lending, savings or payroll is a plus, but not essential
we operate a hybrid working policy, 3 days per week in‑office
£70,000 to £75,000 depending on experience + Commission + Equity
25 Days Annual Leave in addition to public holidays (up to 5 days rollover), plus flexible time off for ad‑hoc childcare, family, or caring needs
24 weeks' paid Maternity Leave and 4 weeks' paid Paternity Leave for employees with over 12 months' service
Special Leave for IVF and other fertility treatments
Sabbatical scheme
Paid volunteering leave - give back on us
Private Healthcare including comprehensive mental and physical health support
Pension salary sacrifice - plus bonus exchange to pension, saving on Tax and NI with added compound growth
Electric vehicle salary sacrifice scheme
Season Ticket Loan
Access to ThanksBen - THE benefits marketplace. Choose what you want, when you want: Workplace Nurseries, Cycle to Work, Home and Tech Scheme, and more
And the best benefit of all - access to Stream for your own financial wellbeing
At Stream we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Stream is an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, or veteran status.
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