Communications & Engagement Manager

Stream; Greater London; On-site; GBP 52,000 - 60,000; Full time

Benefits offered by this job

Private Healthcare

25 Days Annual Leave

Sabbatical scheme

Season Ticket Loan

Job summary

Stream is seeking a Communications & Engagement Manager to own and deliver high-impact internal and client-facing campaigns. You’ll lead launch comms, shape multi-channel narratives, and partner with senior stakeholders to drive adoption and engagement across client organisations.

With 3–5+ years in communications, you’ll thrive in a fast-growing fintech environment, manage events and webinars, and ensure consistent brand voice while delivering measurable engagement improvements and

Qualifications

• 3–5+ years of experience in communications or related fields.
• Proven track record managing multi-channel campaigns from strategy to delivery.
• Strong stakeholder management and client-facing advisory skills.
• Excellent copywriting and editing across intranet, emails, presentations.
• Experience planning events, webinars, or engagement activities.

Responsibilities

• Lead end-to-end launch communications, building awareness, buy-in, and sustained engagement.
• Develop integrated communications plans, tailoring messaging to manager and employee personas within client organisations.
• Coordinate with client leads and internal teams to gather requirements, manage timelines, and ensure flawless collateral delivery.
• Produce high-quality, persuasive comms materials: toolkits, presentations, briefing notes, digital copy.
• Monitor metrics, identify risks and pivot strategies to improve engagement and outcomes.

Skills

Communications

Stakeholder management

Copywriting

Event planning

Job description

The Company:

Stream is on a mission to bring better financial wellbeing to frontline workers.

We partner with some of the world’s most famous employers, like Bupa, Burger King, Green King and the mighty NHS to give their teams access to fairer financial services - all built around flexible pay. Over three million people can now choose how often they’re paid, track their shifts and earnings, start saving, use budgeting tools, get free financial coaching, and access fairer financial products. All in one financial wellbeing super-app.

Stream is unique: VC-backed and growing at scale-up pace, but with a social conscience. Some of the world's leading financial charities and impact funds were our founding investors, and we operate on a social charter - which means every product we build has to improve financial health and reduce the $5.6bn ‘premium’ lower-income earners pay for financial services each year.

You’d be joining a team of over 300 passionate, ambitious people, across Europe and the USA, building a category-leading fintech product and all united by that same mission.

The Opportunity:

This is an exciting opportunity for a strategic, proactive, and delivery-focused communications leader to join a dynamic and fast-growing team. As our Communications & Engagement Manager, you will own and drive the strategy and delivery of high-impact communications campaigns, ensuring seamless stream launches and deep engagement across client organisations.

This role is ideal for an ambitious manager who thrives on autonomy, client interaction, and fast-paced delivery. You will take full ownership of launch comms, turn strategic goals into compelling multi-channel narratives, and directly influence engagement outcomes.

Key Responsibilities:

Launch communications

• Own the end-to-end delivery of pre-launch and launch communications strategies that build awareness, buy-in, and sustained engagement.
• Develop and execute integrated communications plans, tailoring messaging to diverse manager and employee personas within client organisations.
• Lead key engagement initiatives, including hosting or facilitating manager webinars, briefing sessions, and launch events.

Client and stakeholder coordination

• Act as a key communications partner during client kick-offs, project check-ins, and strategic handovers.
• Partner directly with client lead teams and internal project leads to gather requirements, manage timelines, and ensure flawless collateral delivery.
• Manage senior client relationships, serving as a trusted advisor on engagement best practice and campaign momentum.

Content and materials

• Oversee and produce high-quality, persuasive comms materials, including launch toolkits, presentations, executive briefing notes, and digital copy.
• Ensure brand consistency and tone of voice across all channels and stakeholder touchpoints.

Tracking and continuous improvement

• Monitor campaign performance and engagement metrics, identifying trends, risks, and performance gaps early.
• Proactively design and execute pivot strategies or corrective interventions when engagement falls short of client benchmarks.

Collaboration and learning

• Stay ahead of industry trends in internal comms, organisational change, and digital engagement techniques.
• Refine and scale our internal launch playbooks to continuously improve delivery efficiency and campaign impact.

What experience might you have?

Essential Experience

• 3 to 5 plus years of experience in communications, internal communications, change communications, employee engagement, or campaign management.
• Proven track record of owning and executing multi-channel communications projects or campaigns from strategy to completion.
• Strong stakeholder management skills, with comfortable confidence presenting to and advising clients, senior leaders, and cross-functional teams.
• Exceptional copywriting and editing skills across various formats (intranet, executive messaging, email campaigns, presentations, toolkits).
• Experience planning and leading events, webinars, or interactive engagement activities.

Desirable (but not essential)

• Experience in change management communications or complex organisational transformation initiatives.
• Background in an agency, consultancy, or high-growth B2B environment.
• Strong analytical mindset with experience leveraging engagement metrics to refine strategy and demonstrate return on investment.

Working Policy: We operate a hybrid working policy with 3 days a week in-office expectation.

Salary: up to £60,000 depending on experience + bonus + equity

What will we do for you?

• 25 Days Annual Leave in addition to public holidays (up to 5 day rollover), as well as flexible time off allowances for any ad-hoc childcare/family/caring needs
• 24 weeks' paid Maternity Leave and 4 weeks paid Paternity Leave for employees with over 12 months service
• Special Leave for In Vitro Fertilisation (IVF) and other fertility treatments
• Sabbatical scheme
• Paid leave to volunteer
• Private Healthcare including comprehensive mental and physical healthcare
• Salary sacrifice to pension, as well as bonus exchange to Pension: reap even more rewards of any bonus by paying into your pension & save on Tax and NI + added compound growth
• Season Ticket Loan
• Access to Salary Sacrifice Schemes via ThanksBen: THE Benefits marketplace. Choose the benefits you want, when you want. Pay less tax, receive more value, including: Workplace nurseries, Cycle to Work, Home and Tech Scheme and more.
• The best benefit of all, access to Stream!

At Stream we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Stream is an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, or veteran status.