Senior Delivery Manager

Pinsent Masons; Birmingham; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

25 days leave

Pension (contributory)

Private healthcare

Home working

Job summary

Pinsent Masons seeks a Senior Delivery Manager to lead the UK & Middle East Centre of Excellence for Finance & Projects, driving scalable service delivery and client-focused outcomes. You will shape delivery models, lead high-performing teams across multiple capabilities and foster continuous improvement through technology adoption and process innovation.

You will partner with senior stakeholders, manage financial performance, and contribute to strategic growth of the CoE through transformation

Qualifications

• Strong leadership experience delivering multi-disciplinary legal services.
• Experience shaping service delivery models and improvement initiatives.
• Ability to manage multi-location teams and ensure client satisfaction.

Responsibilities

• Engage with Finance & Projects groups to design scalable service offerings.
• Lead legal delivery teams in Finance & Banking and Construction & Projects.
• Develop a firmwide engagement approach to promote service utilization.
• Support career frameworks, succession planning and people development.

Skills

Leadership

Stakeholder management

Service delivery

Finance & Projects

Strategic planning

Technology adoption

Job description

Job Description

Senior Delivery Manager, Finance & Projects

Any UK Office

We are looking for a Senior MLS Delivery Manager to join our UK & Middle East Centre of Excellence (CoE). This is a senior leadership role responsible for driving service excellence across our Finance & Projects capabilities, ensuring we deliver high-quality, scalable and commercially sustainable legal services to our practice groups and clients.

Working closely with senior stakeholders across the business, you will play a key role in shaping service delivery models, developing innovative solutions, driving continuous improvement, and leading high-performing legal delivery teams. You will also contribute to the strategic growth of the CoE through service innovation, technology adoption and operational transformation initiatives.

Key Responsibilities

• Engage with and work alongside our Finance & Projects practice group to identify requirements for new service offerings developing scalable service capabilities, delivery models and technology-enabled solutions
• Manage several legal delivery teams, specifically our Finance & Banking and Construction & Projects capabilities, ensuring a high level of service delivery and client satisfaction, operational excellence and continuous improvement
• Lead the development of a firmwide engagement approach that will promote utilisation of services and develop effective internal relationships
• Lead and contribute to the ongoing development of our career frameworks, succession planning and people development agenda
• Actively support the development of client solutions, validating approaches and service models and supporting / presenting to clients at RfPs and pitches
• Own service performance and commercial outcomes, including utilisation, profitability, forecasting, budget management, client SLAs and operational KPIs
• Drive innovation, process optimisation and adoption of legal technology and AI-enabled solutions to improve efficiency, scalability and client outcomes
• Lead continuous improvement and transformation initiatives, using data and operational insights to enhance service performance and delivery quality
• Input into effective headcount planning and strategic resourcing in line with the team's growth strategy
• Directly line manage paralegals in any capabilities where a Delivery Manager is not currently in place

Requirements

• Comprehensive understanding of delivering service models to meet client demand
• Demonstrable experience of utilising service delivery frameworks to ensure efficiency and promote continuous improvement
• Significant experience in managing the delivery of multi-disciplined legal services in a high volume, multi-location environment
• Significant people leadership experience, including performance management, coaching, talent development and succession planning. Particularly relating to paralegal teams
• Significant experience influencing senior stakeholders, including partners, clients and business services leaders, to drive adoption of innovative service delivery models
• Experience leading operational transformation and continuous improvement programmes
• Experience implementing or driving adoption of technology-enabled and AI-enabled service delivery solutions
• Strong commercial acumen including financial management, forecasting, budgeting and performance management
• Experience in finance and/or construction and projects workstreams including project finance, transaction and completion support, review and production of ancillary documents, transaction bibles, investment funds or pensions workstreams would be preferrable

What We Offer

• Agile working options, including home working (subject to diary commitments)
• Carers' leave of up to five paid days
• 25 days' annual leave, with the option to buy or carry over up to five additional days
• Contributory pension (up to 5%)
• Private healthcare and death in service cover (4x salary)
• Access to benefits including an electric car scheme, cycle to work scheme, and interest free loans for season tickets, gym membership, or rental deposits

Our commitment to inclusion

We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a founding member of the Mindful Business Charter, a signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking because different perspectives help us deliver outstanding results for our clients and colleagues.