Senior Delivery Manager

Pinsent Masons; Manchester; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Agile working & home working

Carers' leave

25 days leave

Pension

Private healthcare

Job summary

Pinsent Masons is seeking a Senior MLS Delivery Manager to join the UK & Middle East Centre of Excellence. You will drive service excellence across Finance & Projects capabilities, shaping delivery models and leading high-performing legal delivery teams.

This role involves strategic growth through innovation, technology adoption and operational transformation initiatives. You will engage with senior stakeholders, manage multiple delivery teams, and own performance metrics including utilisation,

Qualifications

• Experience delivering multi-disciplinary legal services in high-volume, multi-location environments.
• Proven leadership and people-development experience including coaching and succession planning.
• Ability to influence senior stakeholders to adopt innovative service delivery models.
• Experience implementing or driving adoption of AI-enabled and technology-enabled service delivery.
• Strong financial management, forecasting and budgeting skills.
• Experience in finance and/or construction & projects workstreams is a plus.

Responsibilities

• Identify requirements for scalable service offerings, delivery models and tech-enabled solutions.
• Lead legal delivery teams (Finance & Banking; Construction & Projects) ensuring service excellence and client satisfaction.
• Develop a firmwide engagement approach to promote utilisation of services and strengthen internal relationships.
• Lead development of career frameworks, succession planning and people development agenda.
• Support client solutions and present to clients at RFPs and pitches.
• Own service performance, including utilisation, profitability, forecasting, budgets and KPIs.
• Drive innovation, process optimisation and AI-enabled solutions to improve efficiency and outcomes.
• Lead continuous improvement & transformation initiatives using data and insights.
• Input into headcount planning and strategic resourcing.
• Directly line-manage paralegals where Delivery Manager is not in place.

Skills

Service delivery management

Stakeholder management

Leadership & people development

Financial management & budgeting

Technology adoption & AI

Process improvement

Commercial acumen

Job description

Job Description

Senior Delivery Manager, Finance & Projects

Any UK Office

We are looking for a Senior MLS Delivery Manager to join our UK & Middle East Centre of Excellence (CoE). This is a senior leadership role responsible for driving service excellence across our Finance & Projects capabilities, ensuring we deliver high-quality, scalable and commercially sustainable legal services to our practice groups and clients.

Working closely with senior stakeholders across the business, you will play a key role in shaping service delivery models, developing innovative solutions, driving continuous improvement, and leading high-performing legal delivery teams. You will also contribute to the strategic growth of the CoE through service innovation, technology adoption and operational transformation initiatives.

Key Responsibilities

• Engage with and work alongside our Finance & Projects practice group to identify requirements for new service offerings developing scalable service capabilities, delivery models and technology-enabled solutions
• Manage several legal delivery teams, specifically our Finance & Banking and Construction & Projects capabilities, ensuring a high level of service delivery and client satisfaction, operational excellence and continuous improvement
• Lead the development of a firmwide engagement approach that will promote utilisation of services and develop effective internal relationships
• Lead and contribute to the ongoing development of our career frameworks, succession planning and people development agenda
• Actively support the development of client solutions, validating approaches and service models and supporting / presenting to clients at RfPs and pitches
• Own service performance and commercial outcomes, including utilisation, profitability, forecasting, budget management, client SLAs and operational KPIs
• Drive innovation, process optimisation and adoption of legal technology and AI-enabled solutions to improve efficiency, scalability and client outcomes
• Lead continuous improvement and transformation initiatives, using data and operational insights to enhance service performance and delivery quality
• Input into effective headcount planning and strategic resourcing in line with the team's growth strategy
• Directly line manage paralegals in any capabilities where a Delivery Manager is not currently in place

Requirements

• Comprehensive understanding of delivering service models to meet client demand
• Demonstrable experience of utilising service delivery frameworks to ensure efficiency and promote continuous improvement
• Significant experience in managing the delivery of multi-disciplined legal services in a high volume, multi-location environment
• Significant people leadership experience, including performance management, coaching, talent development and succession planning. Particularly relating to paralegal teams
• Significant experience influencing senior stakeholders, including partners, clients and business services leaders, to drive adoption of innovative service delivery models
• Experience leading operational transformation and continuous improvement programmes
• Experience implementing or driving adoption of technology-enabled and AI-enabled service delivery solutions
• Strong commercial acumen including financial management, forecasting, budgeting and performance management
• Experience in finance and/or construction and projects workstreams including project finance, transaction and completion support, review and production of ancillary documents, transaction bibles, investment funds or pensions workstreams would be preferrable

What We Offer

• Agile working options, including home working (subject to diary commitments)
• Carers' leave of up to five paid days
• 25 days' annual leave, with the option to buy or carry over up to five additional days
• Contributory pension (up to 5%)
• Private healthcare and death in service cover (4x salary)
• Access to benefits including an electric car scheme, cycle to work scheme, and interest free loans for season tickets, gym membership, or rental deposits

Our commitment to inclusion

We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a founding member of the Mindful Business Charter, a signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking because different perspectives help us deliver outstanding results for our clients and colleagues.