Senior Defined Benefit Pensions Administrator — Hybrid

Isio; Reading; Hybrid; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Study support for professional quals

Development opportunities

Friendly, supportive team

Job summary

Isio’s Pensions Administration team is seeking experienced Pension Administrators to join in our Reading office with a hybrid workstyle. You will manage a portfolio of Defined Benefit schemes, delivering high-quality service to members and clients, while using MS Office and pensions systems to record actions and progress cases.

You will stay updated on pensions regulations and collaborate across teams to meet SLAs.

Qualifications

• Previous experience as a pension administrator with experience and knowledge of delivering administration services to Defined Benefit pension schemes.
• Excellent member service focus with the ability to deal with a variety of people, building relationships and managing expectations.
• Good communication skills, and the ability to communicate with clients, members and colleagues in a positive way.
• Excellent organisational skills with the ability to manage multiple tasks simultaneously to achieve SLAs.
• Strong general IT skills, comfortable with MS Office and other system functionality.

Responsibilities

• Deliver great service to a portfolio of Defined Benefit pension scheme clients and their members.
• Process scheme activities in line with scheme rules and client SLAs.
• Provide accurate, timely and empathetic contact via phone, email and web contact.
• Record actions and manage cases to conclusion using various tools and systems.
• Escalate errors, omissions and complaints per procedures and timescales.
• Answer incoming calls empathetically and professionally.
• Produce letters, emails and reports to a high standard.
• Take ownership of tasks and develop knowledge of pensions regulations and legislation.

Skills

Pension administration

Defined Benefit schemes

Customer service

Communication skills

Multi-tasking

MS Office

Tools

MS Office

Job description

Isio’s Pensions Administration team is seeking experienced Pension Administrators to join in our Reading office with a hybrid workstyle. You will manage a portfolio of Defined Benefit schemes, delivering high-quality service to members and clients, while using MS Office and pensions systems to record actions and progress cases.

You will stay updated on pensions regulations and collaborate across teams to meet SLAs.