Senior DCS Field Engineer – Lead Technical Support

ABB; United Kingdom; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave plus bankholidays

Competitive contributory pension

Life assurance

Flexible benefits scheme (Includes buy

Internal mobility opportunities

Employee Assistance Programme

Generous employee referral scheme

Private medical cover

Generous bonus scheme

Company car or cash for car allowance

Job summary

ABB UK is seeking a Team Leader to lead the delivery of after-sales support for ABB Distributed Control Systems (DCS), providing senior-level remote and on-site expertise across maintenance, commissioning and lifecycle services. You'll act as a technical escalation point, mentor engineers, and travel across the UK (and occasionally overseas) to ensure safe, high‑quality service delivery.

Join a team that values collaboration, technical excellence and continuous learning as you help customers

Qualifications

• Degree-qualified in Engineering (BSc) or able to demonstrate equivalent engineering competence.
• Extensive experience in process control engineering, including customer-site support, maintenance, commissioning, fault finding and complex technical troubleshooting.
• Proven ability to work independently while supporting and developing others.
• Expert working knowledge of at least one Distributed Control System (DCS), with the ability to broaden expertise through training and practical application.
• Strong understanding of process control principles and industries reliant on industrial automation systems.
• Demonstrated technical leadership skills, including complex diagnostics, technical reviews and risk-based decision making.
• Commercially aware, with experience supporting customer relationships, contractual commitments and technically robust service proposals.
• Self-motivated, adaptable and collaborative, with strong communication skills and excellent written and spoken English.

Responsibilities

• Deliver expert field service support for ABB DCS systems, including preventative maintenance, corrective maintenance, system modifications, commissioning and lifecycle services.
• Act as the senior technical escalation point, leading complex fault finding, root‑cause analysis, recovery activities and technical risk assessments.
• Provide advanced on-site, remote and out‑of‑hours technical support while ensuring safe, high‑quality service delivery.
• Manage customer service activities and maintenance contract obligations, building trusted relationships and providing clear technical guidance and recommendations.
• Conduct lifecycle audits, feasibility studies and technical assessments, identifying improvement opportunities and supporting system evolution.
• Prepare accurate technical reports, service documentation, quotations support and recommendations, while identifying opportunities for additional service and lifecycle solutions.
• Coach and mentor engineers, deliver technical training, and share best practices, troubleshooting methods and lessons learned across the service organisation.
• Operate in accordance with ABB's Code of Conduct and all health, safety and environmental requirements, including participation in the on‑call rota and travel throughout the UK and occasionally overseas.

Skills

DCS knowledge

Technical leadership

Fault finding

Communication

Team mentoring

Education

Engineering degree (BSc)

Job description

ABB UK is seeking a Team Leader to lead the delivery of after-sales support for ABB Distributed Control Systems (DCS), providing senior-level remote and on-site expertise across maintenance, commissioning and lifecycle services. You'll act as a technical escalation point, mentor engineers, and travel across the UK (and occasionally overseas) to ensure safe, high‑quality service delivery.

Join a team that values collaboration, technical excellence and continuous learning as you help customers