Senior Data Scientist - AI-Driven Product Insights

Fin. The highest performing Customer Agent; Greater London; On-site; GBP 70,000 - 105,000; Full time

Job summary

Fin, the AI Customer Agent company, is expanding its Research, Analytics & Data Science (RAD) team to drive evidence-based decision-making and build scalable data products for product teams.

You will partner with product managers, designers and engineers to define metrics, build pipelines, and generate insights that influence the product roadmap and strategy across our messaging platform and customer support domains.

Responsibilities

• You’ll partner with product teams to help them identify important questions and answer those questions with data
• You’ll work closely with product managers, designers and engineers to develop key product success metrics, to set targets, to measure results and outcomes, and to size opportunities
• You’ll design, build and update end-to-end data pipelines, working closely with stakeholders to drive the collection of new data and the refinement of existing data sources and tables.
• You’ll partner closely with product researchers to build a holistic understanding of our customers, our products and our business.
• You’ll influence our product roadmap and product strategy through exploratory analysis and quantitative research
• Increasingly, you will also:
• Use AI-assisted tools (e.g. Claude Code, Cursor) to accelerate analysis, coding and insight generation
• Identify opportunities to automate your own workflows and reduce time spent on repetitive tasks
• Build scalable data products (dashboards, models, internal tools) that enable stakeholders to self-serve insights
• Help teams interact more directly with data (e.g. through better abstractions, semantic layers, or AI-powered interfaces)
• Raise the bar for how AI is used within RAD- sharing patterns, workflows and best practices
• Craft clear, compelling data stories and communicate recommendations across R&D and the broader company
• Contribute to and shape core RAD foundations, improving how the team operates

Job description

Fin, the AI Customer Agent company, is expanding its Research, Analytics & Data Science (RAD) team to drive evidence-based decision-making and build scalable data products for product teams.

You will partner with product managers, designers and engineers to define metrics, build pipelines, and generate insights that influence the product roadmap and strategy across our messaging platform and customer support domains.