Senior Data Analyst - Remediation

DataAnalystJobs; Leeds; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Discretionary annual bonus

3% flexible benefits

Hybrid working

Free onsite parking

28 days holiday + PH + buy-up option

Life assurance

Wellbeing initiatives

Employee networks (Rise, Proud,Culture

Job summary

Lowell in Leeds is seeking a Senior Data Analyst (Remediation) to spot fairness issues in customer outcomes, design analyses, and drive remediation with cross-functional teams. You’ll help drive the remediation process, coordinating activity and acting as a central contact to ensure smooth delivery.

You’ll build and maintain tools and MI for governance, contribute to incident-driven remediation, and look for data/process improvements to prevent issues, while keeping documentation and controls

Qualifications

• Strong analytical skills with SQL or SAS to generate insights and translate data into clear, actionable recommendations for stakeholders.
• Minimum 2 years of people management experience.
• Solid understanding of Consumer Duty and Conduct Risk and related regulations.
• Strong stakeholder management and ability to communicate across all levels of the business.
• Excellent problem-solving and high attention to detail.
• Proactive and adaptable, able to work independently and with MS Office.

Responsibilities

• Lead on more complex remediation activity and quality checks.
• Coordinate remediation work across teams and act as a central point of contact.
• Build and maintain tools to support analysis and governance MI.
• Deliver remediation linked to internal incidents or client-driven errors and identify process improvements.
• Ensure key documentation, controls and templates are accurate and up to date.

Skills

SQL

SAS

People management

Stakeholder management

Regulatory knowledge

MS Office

Job description

Summary

Job Description

Senior Data Analyst - Remediation

Location:Thorpe Park, Leeds, United Kingdom,Hybridworking.

Unfortunately we are unable to offer sponsorship for this role.

Join us as a Senior Data Analyst (Remediation). You’ll play a key role in helping us put things right for our customers. You’ll work with data to spot where outcomes may not have been fair or consistent, designing and running analysis to identify issues and group impacted customers. From there, you’ll help drive the remediation process forward—working closely with teams across the business, coordinating activity, and acting as a central point of contact to make sure everything runs smoothly.

You’ll also build and maintain tools (including VBA solutions) to support analysis, produce meaningful MI for governance, and help track how we’re performing. Alongside delivering remediation linked to internal incidents or client-driven errors, you’ll look for ways to improve processes, systems and data to prevent issues happening again. You’ll take ownership of key documentation, controls and templates, ensuring everything is accurate, up to date and aligned with our standards.

This role is ideal for someone who enjoys solving complex problems and bringing people together to get the right outcome. You’ll lead on more complex remediation activity, support wider team oversight through quality checks, and step in for the Ops Risk Manager when needed—making sure all work delivered is accurate, controlled and focused on delivering fair outcomes for our customers.

What we are looking for:

• Strong analytical skills, with experience using SQL or SAS to generate insights and translate data into clear, actionable recommendations for both technical and non-technical stakeholders
• Proven people management experience (minimum 2 years), with the ability to lead, support and develop others
• Good understanding of industry regulations, particularly Consumer Duty and Conduct Risk
• Strong stakeholder management skills, with the ability to build relationships, influence decisions and communicate effectively at all levels
• Excellent problem-solving and decision-making skills, with a high level of attention to detail and accuracy
• Proactive and adaptable, able to work independently and collaboratively, with advanced MS Office skills

Ifyou’reexcited about this role butdon’tmeet every requirement –don’tworry, still apply. Your unique perspective could be just whatwe’relooking for.

Whatyou’llget:

• A discretionary annual bonusto reward your impact
• 3% flexiblebenefitsthat you can tailor to suit your lifestyle, whether that’s extra cash, more holiday, or added health cover.
• Hybrid workingfor the best of both worlds—collaboration and focus.
• Free onsite parking, saving you time and money.
• Recharge and refreshopportunitieswith 28 days of holiday plus public holidays, and theoptionto buy up to five more—giving you more time for what matters most.
• Peace of mindwith life assurance that supports your loved ones, no matter what.
• A culture that celebrates you and supports your wellbeing–with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced,resilientand feeling your best.
• Encouragement to be your authentic self at workby joining one of our vibrant employee networks—like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you.

So, who are we?

We’reon a mission to make credit work better for all.

We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways.

According to The Sunday Times,we’reone of the best places to work in the UK, (we’reproud to be on their ‘Best Places to Work’ list for thethird yearrunning). Why? Because of the people who work here. Warm, welcoming, and super-talented.It’sour people that make us great.

We celebrate and share success, learn from failure, embrace change, and savour challenge.

Join us and from day oneyou’llhave a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell,you’llbe making a difference to the lives of millions of people going through tough times.

Ready to join us?

At Lowell,we’recommitted to helping you grow—both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive.

We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability -ifyou'repassionate about making credit work better for everyone,we’dlove to hearfrom you. Our strength lies in our people, andwe’reproud to build inclusive teams supported by benefits that help everyone succeed.