Senior Data Analyst - Remediation

Lowell Financial Ltd; Leeds; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Discretionary annual bonus

Flexible benefits (3% configurable)

Hybrid working

Free onsite parking

Holiday buy option (up to five days)

Life assurance

On-site gym and wellbeing initiatives

Employee networks: Rise, Proud,Culture

Job summary

Lowell Financial Ltd in Leeds is seeking a Senior Data Analyst (Remediation) to drive data-led remediation work. You’ll use SQL or SAS to identify unfair outcomes and design analyses that support the remediation process across multiple teams.

You’ll build tools (including VBA) and provide governance MI, while owning documentation, controls and templates to keep everything accurate and aligned with standards. A proactive, collaborative, and problems-solving mindset is essential.

Qualifications

• Experience using SQL or SAS to generate insights and translate data into actionable recommendations.
• Minimum 2 years of people management experience.
• Good understanding of Consumer Duty and Conduct Risk.
• Strong stakeholder management and communication at all levels.
• Excellent problem-solving with high attention to detail.
• Proactive, autonomous and collaborative with advanced MS Office skills.

Responsibilities

• Lead remediation activity and own key parts of the process, coordinating with cross-functional teams.
• Design and run analyses to identify unfair or inconsistent outcomes and track remediation progress.
• Build and maintain tools (including VBA) and produce governance MI for oversight.
• Maintain documentation, controls and templates to ensure accuracy and alignment with standards.
• Support quality checks and step in for risk management when needed.

Skills

SQL

SAS

People management

Stakeholder management

Problem solving

MS Office

Tools

VBA

Excel

Job description

Summary Job Description Senior Data Analyst - Remediation Location: Thorpe Park, Leeds, United Kingdom, Hybrid working. Unfortunately we are unable to offer sponsorship for this role. Join us as a Senior Data Analyst (Remediation).

You’ll play a key role in helping us put things right for our customers. You’ll work with data to spot where outcomes may not have been fair or consistent, designing and running analysis to identify issues and group impacted customers. From there, you’ll help drive the remediation process forward—working closely with teams across the business, coordinating activity, and acting as a central point of contact to make sure everything runs smoothly.

You’ll also build and maintain tools (including VBA solutions) to support analysis, produce meaningful MI for governance, and help track how we’re performing. Alongside delivering remediation linked to internal incidents or client-driven errors, you’ll look for ways to improve processes, systems and data to prevent issues happening again. You’ll take ownership of key documentation, controls and templates, ensuring everything is accurate, up to date and aligned with our standards. This role is ideal for someone who enjoys solving complex problems and bringing people together to get the right outcome. You’ll lead on more complex remediation activity, support wider team oversight through quality checks, and step in for the Ops Risk Manager when needed—making sure all work delivered is accurate, controlled and focused on delivering fair outcomes for our customers.

What we are looking for:

• Strong analytical skills, with experience using SQL or SAS to generate insights and translate data into clear, actionable recommendations for both technical and non-technical stakeholders
• Proven people management experience (minimum 2 years), with the ability to lead, support and develop others
• Good understanding of industry regulations, particularly Consumer Duty and Conduct Risk
• Strong stakeholder management skills, with the ability to build relationships, influence decisions and communicate effectively at all levels
• Excellent problem-solving and decision-making skills, with a high level of attention to detail and accuracy
• Proactive and adaptable, able to work independently and collaboratively, with advanced MS Office skills

If you’re excited about this role but don’t meet every requirement – don’t worry, still apply. Your unique perspective could be just what we’re looking for.

What you’ll get:

• A discretionary annual bonusto reward your impact
• 3% flexiblebenefitsthat you can tailor to suit your lifestyle, whether that’s extra cash, more holiday, or added health cover.
• Hybrid workingfor the best of both worlds—collaboration and focus.
• Free onsite parking, saving you time and money.
• Recharge and refreshopportunitieswith 28 days of holiday plus public holidays, and the option to buy up to five more—giving you more time for what matters most.
• Peace of mindwith life assurance that supports your loved ones, no matter what.
• A culture that celebrates you and supports your wellbeing–with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best.
• Encouragement to be your authentic self at workby joining one of our vibrant employee networks—like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you.

So, who are we?

We’re on a mission to make credit work better for all.

We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways.

According to The Sunday Times, we’re one of the best places to work in the UK, (we’re proud to be on their ‘Best Places to Work’ list for the third year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It’s our people that make us great.

We celebrate and share success, learn from failure, embrace change, and savour challenge.

Join us and from day one you’ll have a voice in one of the most dynamic companies in the UK finance sector.

Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done.

And wherever you are in Lowell, you’ll be making a difference to the lives of millions of people going through tough times.

Ready to join us?

At Lowell, we’re committed to helping you grow—both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive. We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability -if you're passionate about making credit work better for everyone, we’d love to hear from you. Our strength lies in our people, and we’re proud to build inclusive teams supported by benefits that help everyone succeed.

We’re here to help our customers pay off their debts and support their journey back to financial health. We’re also here to help our people be proud to be part of our mission and find rewarding careers, too. We know you’ll bring value to our team. Whoever you are and whatever you bring forward, you’ll be noticed and celebrated here at Lowell. We want to make credit work better for all, and to make a positive difference to consumers’ lives, our colleagues’ lives, and to society as a whole. Everyone has unique needs - and we’re ready to serve them. It’s in our DNA to always do things the best way and have a positive impact on everything we touch. It’s our mission, and the kindle that fuels us. We work hard to deliver real benefits to society, businesses, and the economy — all through excellent credit management services.