Senior Customer Value & AI Success Architect

Mixpanel-1; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Medical / Vision / Dental

Generous vacation

Parental leave

Pre-tax benefits (US)

Job summary

Mixpanel is hiring a relationship-first advisor to own adoption, value, and AI maturity across a named portfolio of high-value accounts. You’ll connect customers’ Mixpanel investment to measurable business outcomes, guiding executives and cross-functional teams from onboarding through the contract lifecycle.

You’ll own the value case and an adoption plan that makes Mixpanel indispensable. You will collaborate with AE and renewal teams, lead enablement sessions, and actively drive AI-native

Qualifications

• Experience in Customer Success or related field supporting complex B2B SaaS accounts.
• Ability to translate technical concepts into business terms for non-technical stakeholders.
• Track record of driving platform adoption and ROI.
• Experience building strategic value and adoption plans.
• Hands-on experience with agentic or AI-native tooling.

Responsibilities

• Own value workstream by understanding the business challenges and ROI, aligning Mixpanel capabilities to goals.
• Develop and execute success plans mapping objectives to adoption milestones and measurable outcomes.
• Lead enablement sessions on dashboards, funnel analysis, and retention modeling to grow usage.
• Monitor product usage and health signals; run regular business reviews to surface insights and risk.
• Collaborate with AE and renewal teams to support expansion with a clear value case.

Skills

Customer Success

Account Management

Consulting

Executive Stakeholders

ROI & Business Value

AI/ML tooling familiarity

Tools

Mixpanel AI

MCP

LLM copilots

Job description

Mixpanel is hiring a relationship-first advisor to own adoption, value, and AI maturity across a named portfolio of high-value accounts. You’ll connect customers’ Mixpanel investment to measurable business outcomes, guiding executives and cross-functional teams from onboarding through the contract lifecycle.

You’ll own the value case and an adoption plan that makes Mixpanel indispensable. You will collaborate with AE and renewal teams, lead enablement sessions, and actively drive AI-native