Senior Customer Value & Adoption Strategist

Mixpanel, Inc.; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive Medical, Vision, andD

Generous Vacation Policy & Additional

Enhanced Parental Leave

Additional US Benefits: Pre‑Tax401(K)

Job summary

Mixpanel, Inc. is seeking a relationship-first advisor to own adoption, value, and AI maturity across a named portfolio of high-value accounts. You’ll engage from onboarding through the full contract lifecycle, building executive relationships and strategic plans that make Mixpanel indispensable for product teams.

You will lead enablement sessions, monitor product usage, and drive adoption across organizations. A strong background in CS, consulting, and successful ROI storytelling is essential.

Qualifications

• Experience in Customer Success, management consulting, or a related field supporting complex B2B SaaS accounts.
• Ability to influence decisions at C-suite level across functions.
• Translate technical concepts into business terms for non-technical stakeholders.
• Proven track record of driving platform adoption and ROI.
• Experience building strategic value and adoption plans with measurable outcomes.

Responsibilities

• Connect Mixpanel value to customer ROI across the portfolio.
• Build and own relationships across business and technical stakeholders.
• Develop and execute success plans mapping objectives to adoption milestones.
• Lead AI maturity discussions and leverage Mixpanel AI for workflows.

Skills

Customer Success

Management consulting

Executive stakeholder management

B2B SaaS accounts

ROI storytelling

Tools

AI tooling

MCP workflows

LLM copilots

Job description

Mixpanel, Inc. is seeking a relationship-first advisor to own adoption, value, and AI maturity across a named portfolio of high-value accounts. You’ll engage from onboarding through the full contract lifecycle, building executive relationships and strategic plans that make Mixpanel indispensable for product teams.

You will lead enablement sessions, monitor product usage, and drive adoption across organizations. A strong background in CS, consulting, and successful ROI storytelling is essential.