Senior Customer Support Engineer

TN United Kingdom; Warrington; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Senior Customer Support Engineer in Warrington. This role offers the chance to lead a dynamic team, ensuring effective delivery of engineering services while balancing operational risks. With a focus on career development and a hybrid working model, you'll thrive in an inclusive environment that values your growth and contributions. Embrace the opportunity to work with Europe's largest privately-owned IT company, where your technical skills and leadership abilities will make a significant impact.

Benefits

Flexible Benefits Scheme

Paid-for Volunteering Days

Career Development Opportunities

Hybrid Working

Inclusive Workplace

Qualifications

• Experience in developing people and creating a culture of self-development.
• Technical and communication skills to facilitate team growth.

Responsibilities

• Ensure the local team understands daily work priorities.
• Oversee delivery against work plans and manage operational risks.
• Serve as the technical point of escalation within the local team.

Skills

Multitasking

Flexibility

Technical Skills

Communication Skills

Team Development

Security Clearance

Job description

Social network you want to login/join with:

Senior Customer Support Engineer, Warrington

Client:

SCC

Location:

Warrington, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

f08e4efb8c6e

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Contract Type: Permanent

Salary Package: £, - £, plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year

Hours: Rota shifts providing coverage between am - pm, Monday – Friday.

We also offer the opportunity to benefit from a Core Hours arrangement (role-specific), providing flexibility around your personal needs.

Interview Process: 3-stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and lifelong learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Role purpose:

The key purpose of the role is to be the Senior Engineering resource within a defined team with supervisory responsibilities. The role involves ensuring that the local team effectively delivers scheduled engineering services, balancing operational risks related to service delivery, cost, health & safety, legal, and regulatory requirements.

Key responsibilities:

• Ensuring that the local team understands daily work priorities.
• Overseeing delivery against work plans.
• Utilising data & insights from dashboards to help the Delivery Manager drive performance related to utilisation, SLA delivery & quality.
• Working closely with the Training team to ensure team skills, competencies, and security clearances are appropriate.
• Assisting in performance management to ensure standards are met and company values are upheld.
• Ensuring operational delivery, managing risks, and engaging with employees, customers, and environments.
• Serving as the technical point of escalation within the local team and potentially wider across SCC.

Skills and experience:

• Ability to multitask, be flexible, and work in a dynamic environment.
• Experience in developing people and creating a culture of self-development.
• Technical and communication skills to facilitate team growth.
• Security clearance required.

About You