Senior Advanced Support Engineer

TN United Kingdom; United Kingdom; Remote; GBP 45,000 - 80,000; Full time

Job summary

A forward-thinking company is on the lookout for a Senior Advanced Support Engineer to join their global technical support team. This role is perfect for those who thrive in collaborative environments, tackling complex customer issues while utilizing their development background. You will engage with multiple teams to analyze code and resolve challenges effectively, making a significant impact on the software used by IT professionals worldwide. This position offers excellent career growth opportunities and a culture that values innovation and teamwork, ensuring that your contributions are recognized and rewarded.

Benefits

Competitive salaries

Equity and bonus programs

Comprehensive health and wellness benefits

Generous paid time off

Paid leave for life events

Qualifications

• 5+ years of experience in software development and support.
• Strong troubleshooting and debugging skills are essential.

Responsibilities

• Troubleshoot complex software or environmental issues efficiently.
• Document troubleshooting techniques and train team members.

Skills

C++

C#

MS SQL Server

PGSQL

LDAP/Active Directory

Object-Oriented Principles

.NET Framework

Networking (TCP/IP)

Basic System Administration

Security Fundamentals

Education

Bachelor’s degree in Computer Science

Equivalent work experience

Tools

Cloud Services (O365, AWS, Google Cloud, Azure)

*NIX and macOS

Job description

Job Description

Position Summary

Delinea is seeking a talented Senior Advanced Support Engineer to join our global technical support team. This role involves working across multiple teams to resolve complex customer issues. Candidates should have a development background, ability to analyze code, and work systematically through challenging cases in complex environments. Excellent verbal and written communication skills are essential for effective interaction with our worldwide customers and internal teams.

As a Senior Advanced Support Engineer at Delinea, you will be part of a collaborative environment creating software used by thousands of IT professionals worldwide.

This position reports to the Advanced Support Team Manager within the Support organization.

Key Responsibilities

• Read and understand new and existing code quickly.
• Troubleshoot complex software or environmental issues.
• Focus on resolving complex issues efficiently.
• Collaborate with product management, development, quality assurance, and senior support teams to resolve customer challenges.
• Document troubleshooting techniques and train team members accordingly.

Qualifications

• Bachelor’s degree in Computer Science or a related field, or equivalent work experience.
• Strong troubleshooting and debugging skills.
• 5+ years of experience with C++, C#, MS SQL Server, PGSQL, LDAP/Active Directory, and related technologies.
• Solid understanding of Object-Oriented principles, the .NET Framework, and relational databases.
• Knowledge of Networking (TCP/IP), basic system administration, and security fundamentals like encryption, SSL/TLS.
• Experience with non-Windows platforms (*NIX and macOS).
• Ability to develop troubleshooting tools to enhance support efficiency.
• Knowledge of cloud services such as O365, AWS, Google Cloud, Azure is a plus.
• Willingness to learn and adapt to new technologies.
• Excellent interpersonal and communication skills in English, both verbal and written.
• Ability to work effectively with team members and be on-call for critical issues.

Remote candidates are encouraged to apply.

Why Work at Delinea?

We are passionate problem-solvers committed to making the world safer. We invest in talented, motivated, and collaborative individuals. In return, we offer meaningful work, a culture of innovation, and excellent career growth opportunities.

Our core values—Spirited, Trust, Respect, Ownership, Nimble, Global—guide our behaviors and support a collaborative and inclusive work environment.

We provide competitive salaries, equity and bonus programs, comprehensive health and wellness benefits, generous paid time off, and support for families with paid leave for various life events.