Senior Customer Success Manager - MOD Accounts (Hybrid)

SAS Institute, Inc.; Marlow; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Top-tier pension

Private health

Life assurance

Job summary

SAS Institute, Inc. is seeking a Customer Success Manager to manage UK MOD accounts from a hybrid office/client-site setup in London. You will drive software adoption, build executive-level relationships, and coordinate with SAS teams to deliver value and ensure customer success.

Role requires SC clearance, travel to on-site MOD events, and a proactive approach in a fast-paced sales environment. Strong cloud and SAS product knowledge preferred.

Qualifications

• MOD civil servant or reservist experience with similar role in technology.
• Knowledge of UK MOD operations, procurement and software deployment processes.

Responsibilities

• Establish broad relationships with UK MOD customers and drive adoption of SAS software.
• Collaborate with SAS stakeholders to develop an adoption plan and content strategy.

Skills

Stakeholder management

MOD experience

SC clearance

Cloud technologies

Sales techniques

Communications

Independent working

Military team environment

Tools

SAS software

Job description

SAS Institute, Inc. is seeking a Customer Success Manager to manage UK MOD accounts from a hybrid office/client-site setup in London. You will drive software adoption, build executive-level relationships, and coordinate with SAS teams to deliver value and ensure customer success.

Role requires SC clearance, travel to on-site MOD events, and a proactive approach in a fast-paced sales environment. Strong cloud and SAS product knowledge preferred.