Hybrid Customer Success Manager - UK MOD

SAS; Wimbledon; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Top-tier pension

Private health

Lifestyle perks

Job summary

SAS in the UK is seeking a Customer Success Manager to build broad relationships with our MOD client, drive adoption of SAS software, and collaborate with cross-functional teams. You will work 3 days a week at the MoD offices in Central London, engaging IT, executives and users to ensure value, renewal and expansion while upholding security standards.

The role emphasizes customer advocacy, data-driven insights, and scalable success plans across services and solutions, with a hybrid work pattern

Qualifications

• MOD experience as civil servant or similar role in tech industry.
• Knowledge of how the UK MOD operates and procurement for data-centric software.
• Good knowledge of basic sales technique, communications and organizational skills.
• Ability to work independently and in a military team environment.
• Role requires SC clearance; must be eligible and willing to undergo vetting.
• Ability to travel occasionally and be on-site with UK MOD customers.
• Ability to work in a fast-paced, high-volume sales environment.
• Knowledge of SAS products, technology, solutions and services is preferred.
• Knowledge of Cloud technologies (Cloud Fundamentals Intermediate).

Responsibilities

• Serve as primary post-sale contact embedded with the customer to develop advocates at all levels.
• Responsible for customer communications and conflict resolution.
• Jointly define success with customers and manage adoption of the software.
• Work with SAS stakeholders to develop a comprehensive adoption plan.
• Build reports and analytics for data-driven decision-making.
• Gather requirements and document Customer Success Plans; share with Sales/PS/CIS.
• Monitor Customer Success through metrics and measurements.
• Understand SAS products to help customers meet goals.
• Identify opportunities for additional software, services, education and references.
• Introduce new versions of software to existing customers.
• Ensure all security policies and processes are followed.
• Embrace curiosity and accountability.

Skills

Relationship management

Sales experience

Communications

Organizational skills

Independent work

Security clearance

Military teamwork

Travel willingness

Job description

SAS in the UK is seeking a Customer Success Manager to build broad relationships with our MOD client, drive adoption of SAS software, and collaborate with cross-functional teams. You will work 3 days a week at the MoD offices in Central London, engaging IT, executives and users to ensure value, renewal and expansion while upholding security standards.

The role emphasizes customer advocacy, data-driven insights, and scalable success plans across services and solutions, with a hybrid work pattern