Senior Customer Success Manager: Global Strategic Accounts

Wwshemi; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

AlphaSense in London is seeking a Senior Customer Success Manager to lead strategic accounts within the Corporate sector. You will manage multi-million-dollar global orgs and drive long-term ROI through technical training, ensuring company-wide adoption across business units.

You will maintain deep product and industry expertise, influence senior stakeholders, and scale impact across teams via account strategy and mentorship. This role is based on-site in London with travel.

Qualifications

• 4–6+ years in Customer Success or Account Management.
• Willingness to travel 20% of the time.
• Experience with Life Sciences clients (Pharma/Biotech/Medical devices).
• Strong technical acumen for data integrations, APIs, and AI-driven market intelligence.

Responsibilities

• Strategic Account Influence: Drive renewals with Senior Leadership and across multiple business units.
• Architect Deep Adoption & Value Realization: Create multi-quarter adoption roadmaps aligned to business objectives.
• Onboarding & Ongoing Training: Guide new clients through onboarding and best-practice adoption, in person or virtually.
• Technical & Domain Mastery: Lead discussions on MCP, APIs, and LLMs with technical stakeholders.
• Executive Presence & Communication: Present to executives and drive strategic follow-ups to achieve business outcomes.
• Solo On-Site Leadership: Lead high-stakes, multi-day on-site engagements and Lunch & Learns.
• Company Innovation: contribute to cross-functional initiatives and process improvements.

Skills

Strategic account management

Travel flexibility

Life Sciences client experience

APIs & data integrations

Excellent communication

Leadership & mentorship

Job description

AlphaSense in London is seeking a Senior Customer Success Manager to lead strategic accounts within the Corporate sector. You will manage multi-million-dollar global orgs and drive long-term ROI through technical training, ensuring company-wide adoption across business units.

You will maintain deep product and industry expertise, influence senior stakeholders, and scale impact across teams via account strategy and mentorship. This role is based on-site in London with travel.