Senior Customer Success Manager: Flexible Hours & Impact

Monta; Greater London; On-site; GBP 70,000 - 86,000; Full time

Benefits offered by this job

Education budget

Flexible working hours

Free lunch

Pension & health coverage

Paid parental leave

Warrants program

Job summary

Monta is hiring a Senior Customer Success Manager to own strategic accounts across the UK & Ireland. You will build account plans, drive expansions, and negotiate renewals, while coaching customers to become power users of the Monta Hub.

You’ll collaborate with Support, Product and Sales to remove blockers, report on account health, and travel 2–3 times per quarter to customers. This role suits a proactive, AI‑savvy professional who thrives in a fast‑moving SaaS environment.

Qualifications

• 4–6 years managing customer accounts in B2B SaaS.
• Experience with HubSpot CRM is a plus.
• Willing to travel UK & Ireland 2–3 times per quarter.

Responsibilities

• Build strategic account plans that connect what customers do with Monta to where they want to go, and visit UK & Ireland 2-3 times per quarter.
• Turn customers into Hub power users by coaching them on Monta Hub for faster value.
• Clear blockers by rallying Support, Product and Sales to fix them quickly.
• Spot and run expansion deals from first signal to signed contracts in HubSpot.
• Own renewals and complex multi‑stakeholder negotiations with a cool head.
• Keep the pulse of your book with clear health reporting and account attention.

Skills

Account management

Relationship building

Strategic planning

Negotiation

UK & Ireland travel

Tools

HubSpot

Job description

Monta is hiring a Senior Customer Success Manager to own strategic accounts across the UK & Ireland. You will build account plans, drive expansions, and negotiate renewals, while coaching customers to become power users of the Monta Hub.

You’ll collaborate with Support, Product and Sales to remove blockers, report on account health, and travel 2–3 times per quarter to customers. This role suits a proactive, AI‑savvy professional who thrives in a fast‑moving SaaS environment.