Senior Customer Success Manager – EV SaaS, AI-Driven Growth

Monta ApS; Greater London; On-site; GBP 70,000 - 86,000; Full time

Benefits offered by this job

Education budget and learning days

Free lunch every day

Pension & health coverage

Paid parental leave

Warrants program

Flexible working hours

Job summary

Monta is seeking a Senior Customer Success Manager to own strategic accounts across the UK & Ireland. You will drive value through the Monta Hub, coach customers, and push for expansion deals while managing renewals with a collaborative, data-driven mindset.

Join a fast-moving team focused on AI-enabled workflows, with ownership and cross-team influence to deliver measurable outcomes for EV charging customers.

Qualifications

• 4-6 years managing customer accounts, ideally in B2B SaaS (HubSpot experience a plus)
• Background in EV charging or eMobility
• Track record of winning complex negotiations
• Other European languages, as some accounts sit outside the UK & Ireland

Responsibilities

• Get under the skin of your customers’ businesses and build strategic account plans with quarterly UK & Ireland visits
• Turn customers into Monta Hub power users and maximize value as the platform evolves
• Clear blockers by rallying Support, Product and Sales to fix them quickly
• Spot and run expansion deals from first signal to signed contracts in HubSpot
• Own renewals and commercial negotiations with a cool head across multi-stakeholder deals
• Report on account health and escalate before small issues become big

Skills

Account management

Relationship building

Negotiation

AI tools familiarity

Languages (European languages)

Tools

HubSpot

Job description

Monta is seeking a Senior Customer Success Manager to own strategic accounts across the UK & Ireland. You will drive value through the Monta Hub, coach customers, and push for expansion deals while managing renewals with a collaborative, data-driven mindset.

Join a fast-moving team focused on AI-enabled workflows, with ownership and cross-team influence to deliver measurable outcomes for EV charging customers.