Senior Customer Success Leader: Growth & Retention

Athos Commerce; Greater London; Hybride; GBP 65 000 - 95 000; Plein temps

Avantages offerts par ce poste

25 days' holiday

Company pension scheme

Vitality Healthcare

Cycle to work program

Flexible working

Résumé du poste

Athos Commerce is hiring a Senior Customer Success Manager to lead growth and retention for large enterprise clients. You will own strategic plans, drive renewals, and identify value-added services to expand revenue.

You will mentor teams, ensure adoption, and collaborate with Sales, Marketing, and Product to align initiatives and achieve KPIs. In this role, you will manage multiple accounts, analyse usage data, and design testing roadmaps to improve metrics.

Qualifications

• 3–5 years in a senior CS/Account role.
• Experience in SaaS customer success or account management.
• Proven ability to create testing and optimisation roadmaps.
• Strong ownership of client relationships and proactive communication.
• Ability to work in a fast-paced environment and solve problems.

Responsabilités

• Manage relationships with assigned enterprise accounts to drive value and renewals.
• Develop detailed, strategic account plans and provide training and support.
• Identify opportunities for value-added services to grow revenue.
• Collaborate with Sales, Marketing, and Product to align CS efforts.
• Provide feedback to stakeholders and support onboarding and issue resolution.
• Deliver training and best practices to maximize adoption.
• Analyse customer data to track usage and ROI.

Connaissances

Senior CS management

Churn risk management

Testing & optimisation

Account ownership

Proactive communication

Problem solving

Data analysis

Multi-account management

Self-motivated

Team collaboration

Outils

Project management platforms

Description du poste

Athos Commerce is hiring a Senior Customer Success Manager to lead growth and retention for large enterprise clients. You will own strategic plans, drive renewals, and identify value-added services to expand revenue.

You will mentor teams, ensure adoption, and collaborate with Sales, Marketing, and Product to align initiatives and achieve KPIs. In this role, you will manage multiple accounts, analyse usage data, and design testing roadmaps to improve metrics.