Senior Customer Success Engineer - Remote & Flexible Hours

Tyk; Greater London; Hybrid; CAD 110,000 - 140,000; Full time

Benefits offered by this job

Excellent Medical, Dental, and Vision

401k plan

Unlimited paid holidays

Flexible hours and remote work

Employee share scheme

Generous maternity and paternity leave

Company retreats

Job summary

Tyk, a global API management platform, is seeking a Senior Customer Success Engineer to lead high-priority, technically complex engagements and mentor CS engineers. You will partner with Engineering, Product, and Account Management to drive proactive customer success, scale processes, and champion AI-enabled efficiencies across regions.

You will foster strong relationships with Enterprise customers, guide proactive onboarding and regular syncs, and contribute to customer outcomes through

Qualifications

• Extensive experience in technical support or Customer Success Engineering with leadership in escalations.
• Experience coaching or mentoring engineers.
• Strong technical depth and hands-on engineering mindset across distributed systems.
• Strong Docker and Kubernetes knowledge including debugging deployments and networking.
• Experience deploying and troubleshooting on-premise environments.
• Experience with large Enterprise customers and complex environments.
• Experience with APIs and API Management; gateways and authentication.
• Comfort with Redis, MongoDB, SQL databases, load balancers, proxies, SSO/OIDC.
• Comfort contributing product code and documentation changes.
• Excellent written and verbal communication across technical and non-technical stakeholders.
• Ability to lead without authority and influence cross-functional teams.
• Growth mindset and passion for operational excellence, automation and AI adoption.

Responsibilities

• Escalation management: oversee queues, meet SLAs, and guide incident resolution.
• Mentorship and team development: coach CS Engineers, set technical standards, close capability gaps.
• Proactive customer engagement: build trusted Enterprise relationships and lead onboards.
• Technical excellence and innovation: deep technical investigations, innersourcing, tooling/AI adoption.
• Operations and cross-team collaboration: manage on-call, incidents, and policy evolution.
• Voice of the customer and long-term impact: analyze trends and drive durable fixes.

Skills

Leadership

Technical depth

Docker

Kubernetes

APIs/API Management

Coaching/Mentoring

On-premise deployments

Enterprise customers

Distributed systems

Communication

Lead without authority

Regional engagement

Automation/AI in CS

Tools

Docker

Kubernetes

Job description

Tyk, a global API management platform, is seeking a Senior Customer Success Engineer to lead high-priority, technically complex engagements and mentor CS engineers. You will partner with Engineering, Product, and Account Management to drive proactive customer success, scale processes, and champion AI-enabled efficiencies across regions.

You will foster strong relationships with Enterprise customers, guide proactive onboarding and regular syncs, and contribute to customer outcomes through