Senior Customer Success & Compliance Leader

J&J Family of Companies; England; On-site; GBP 35,000 - 48,000; Full time

Job summary

Johnson & Johnson is seeking a proactive Customer Service professional to act as a Super User for the IM Customer Service function in the UK. The role focuses on end-to-end order processing, pricing maintenance, and supporting process improvements and SOX/compliance activities.

The candidate will handle orders across multiple channels, manage complaints, and drive efficiency through digital tools and ERP systems, ensuring timely delivery to patients and accurate data management.

Qualifications

• Experience in Customer Service, Customer Operations or related field, ideally in a regulated environment.
• Excellent communication, customer relationship and stakeholder management.
• Ability to manage complex customer queries, complaints and escalations through to resolution.

Responsibilities

• Process orders promptly to meet delivery cut-off times and customer expectations from multiple channels (Phone, Fax, EDI & Email).
• Proactively maintain customer pricing and respond to queries to support team management.
• Act as SME for Digital Tools and support eCommerce growth; manage stock levels with 3PL partners.

Skills

Customer Service

Stakeholder management

Problem solving

Communication

Tools

SAP

eCommerce tools

Job description

Johnson & Johnson is seeking a proactive Customer Service professional to act as a Super User for the IM Customer Service function in the UK. The role focuses on end-to-end order processing, pricing maintenance, and supporting process improvements and SOX/compliance activities.

The candidate will handle orders across multiple channels, manage complaints, and drive efficiency through digital tools and ERP systems, ensuring timely delivery to patients and accurate data management.