Senior Customer Service Lead — Global Process Optimisation

Johnson & Johnson Co.; High Wycombe; In loco; GBP 28.000 - 40.000; Tempo pieno

Descrizione del lavoro

Johnson & Johnson in Maidenhead, UK is seeking a Senior Customer Service Executive to join our team responsible for frontline customer support, order processing, pricing queries and audits under SOX compliance. This role requires proactive problem solving, strong stakeholder management, and close collaboration with cross-functional teams.

You will manage customer orders via multiple channels, support wholesalers, and ensure timely, accurate deliveries while maintaining high service standards.

Competenze

• Experience in Customer Service, Customer Operations or related, ideally within a regulated environment.
• Excellent communication, customer relationship and stakeholder management.
• Ability to manage complex customer queries, complaints and escalations through to resolution.
• Experience using ERP/order management systems; knowledge of SAP, or eCommerce tools is advantageous.

Mansioni

• Process orders in a timely and accurate manner to meet delivery cut-off times.
• Proactively maintain customer pricing and queries to support Team Management.
• Audits and SOX compliance checks as part of monthly processes.
• End-to-end ownership of complaints and queries, including 3PL returns.
• Lead cross-functional discussions with wholesalers and internal teams to maintain supply.

Descrizione del lavoro

Johnson & Johnson in Maidenhead, UK is seeking a Senior Customer Service Executive to join our team responsible for frontline customer support, order processing, pricing queries and audits under SOX compliance. This role requires proactive problem solving, strong stakeholder management, and close collaboration with cross-functional teams.

You will manage customer orders via multiple channels, support wholesalers, and ensure timely, accurate deliveries while maintaining high service standards.