Senior Customer Service & Process Excellence Lead

Johnson & Johnson Services; England; Presencial; GBP 28 000 - 42 000; Tempo integral

Resumo da oferta

Johnson & Johnson Services in the United Kingdom seeks a proactive Customer Service professional to act as a Super User for the IM Customer Service function, managing key accounts and driving process improvements in order processing and pricing.

You will work across SOX controls, audits, and cross-functional collaboration to ensure timely deliveries and accurate data, supporting patient-focused supply chains.

Qualificações

• Experience in Customer Service, Customer Operations or related field within a regulated environment.
• Excellent communication and stakeholder management skills.
• Ability to handle complex queries and escalations to resolution.
• Experience using ERP/order management systems; SAP/eCommerce tools advantageous.
• Proficiency with Microsoft Office suite.
• Active listening as the first point of contact.

Responsabilidades

• Process orders accurately to meet delivery cut off times and customer expectations.
• Maintain customer pricing and respond to queries to support management.
• Utilise automation tools for mass data changes where applicable.
• Ensure orders satisfy criteria for exporting controlled drugs within UK.
• Respond to orders to meet UK & Ireland patient demand and manage stock levels.
• Audit and ensure SOX controls and Good Distribution Practice compliance.
• Support SOP reviews and end-of-month cut-off activities.
• Lead discussions with wholesalers and monitor stock status.
• Handle complaints end-to-end and manage returns status with 3PL.
• Contribute to ad hoc projects improving efficiency and processes.

Conhecimentos

Customer Service

Stakeholder management

Communication

Problem solving

Attention to detail

ERP experience

Microsoft Office

Ferramentas

SAP

eCommerce tools

Descrição da oferta de emprego

Johnson & Johnson Services in the United Kingdom seeks a proactive Customer Service professional to act as a Super User for the IM Customer Service function, managing key accounts and driving process improvements in order processing and pricing.

You will work across SOX controls, audits, and cross-functional collaboration to ensure timely deliveries and accurate data, supporting patient-focused supply chains.