Senior Customer Service Retail Assistant

Brighton & Hove Albion Football Club; Brighton; On-site; GBP 12,000 - 17,000; Full time

Job summary

Brighton & Hove Albion Football Club is seeking a customer-focused retail assistant to join the team. You’ll greet fans, process sales, print personalised shirts, and help keep both the stadium megastore and Churchill Square store well presented.

You’ll thrive in a fast-paced environment, handle EPOS with confidence, upsell where appropriate, and assist with stock deliveries and keyholder duties to keep our retail operations running smoothly.

Qualifications

• Hands-on retail experience, ideally in sports, is required.
• Comfortable with cash handling and basic EPOS operations.
• Customer-first mindset and ability to upsell.

Responsibilities

• Deliver a warm welcome and assist customers in-store.
• Print custom names and numbers on shirts.
• Process sales and handle cash responsibly.
• Maintain tidy displays and merchandise presentation.
• Assist with stock deliveries and keyholder duties across two stores.
• Help keep store operations running smoothly.

Skills

EPOS experience

Cash handling

Upselling

Retail experience

Tools

EPOS system

Job description

Step into the heart of the action and be a part of our retail team.

From delivering a warm welcome to printing custom names and numbers on shirts, processing sales, and keeping displays looking tidy, you will make every fan interaction special. You will also take on keyholder duties, assist with stock deliveries, and help keep operations running seamlessly. This role will work across both our stadium megastore and Churchill Square store.

Experience that will help you thrive

We are looking for an energetic, customer-first individual who thrives in a fast-paced environment and stays calm under pressure. You bring hands-on retail experience - ideally in sports - along with solid EPOS, cash-handling, and upselling skills.