Senior Customer Service Representative

Gi Group; Hemel Hempstead; Híbrido; GBP 21.000 - 26.000; Jornada completa

Descripción de la vacante

Gi Group United Kingdom in Hemel Hempstead is seeking a Senior Customer Service Representative to support an established client team. You will handle enquiries, process orders end-to-end, prepare quotations, and maintain accurate customer records while using ERP systems to track shipments.

The role requires at least 1 year of customer service experience in SSC or multinational environments, strong attention to detail, proficiency in Microsoft Office, and ERP experience with Oracle and/or SAP.

Formación

• 1+ year customer service experience
• Proficiency in Microsoft Office
• ERP experience in Oracle or SAP
• Strong data entry and data accuracy
• Ability to prioritise and meet deadlines
• Good communication and teamwork

Responsabilidades

• Respond to customer enquiries via phone and email
• Process orders end-to-end from entry to fulfilment
• Prepare and manage quotations
• Maintain accurate customer data and documentation
• Track orders/shipments and resolve issues
• Liaise with internal teams to resolve queries efficiently
• Provide proactive updates to customers
• Support process improvements and cross-training

Conocimientos

Customer service

Microsoft Excel

Problem solving

Attention to detail

Organisational skills

Team player

Herramientas

Oracle

SAP

Descripción del empleo

Job Title: Senior Customer Service Representative

Location: Hemel Hempstead, HP2 7GE

Contract:Temporary role – ASAP to 1/08/27

Hours: 37.5hrs, Mon to Fri, Hybrid / 08:00 to 17:00 (Hours are flexible)

GI Group are seeking a Senior Customer Service Representative to support our client’s existing team. You will deliver excellent customer support from first contact through to order fulfilment, handling enquiries, processing orders and quotations, and maintaining accurate customer records. You’ll be a key point of contact for internal and external customers, using ERP systems to track orders/shipments, resolve issues, and provide proactive updates. You’ll also support continuous improvement initiatives and work closely with cross-functional teams.

Key Responsibilities

• Respond to customer enquiries via phone/email.
• Process orders end-to-end (entry to fulfilment).
• Prepare and manage quotations.
• Maintain accurate customer data and documentation.
• Track orders/shipments and resolve delivery, invoicing, or documentation issues.
• Liaise with internal teams to resolve queries efficiently.
• Provide proactive customer updates and follow-up.
• Support process improvements and cross-training.
• 1+ year customer service experience (SSC/multinational preferred).
• Proficient in Microsoft Office (Word, Excel, Outlook).
• ERP experience required (Oracle and/or SAP).
• High attention to detail and accurate data entry.
• Strong problem-solving; able to prioritise and meet deadlines.
• Team player with a positive, professional approach.
• Able to work independently and adapt to new processes/technology.
• Strong organisation skills and flexibility to support wider team needs.