Senior Customer Service Specialist - ERP & Order Fulfilment

Gi Group (United Kingdom); Hemel Hempstead; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

Gi Group United Kingdom in Hemel Hempstead is seeking a Senior Customer Service Representative to support an established client team. You will handle enquiries, process orders end-to-end, prepare quotations, and maintain accurate customer records while using ERP systems to track shipments.

The role requires at least 1 year of customer service experience in SSC or multinational environments, strong attention to detail, proficiency in Microsoft Office, and ERP experience with Oracle and/or SAP.

Qualifications

• 1+ year customer service experience
• Proficiency in Microsoft Office
• ERP experience in Oracle or SAP
• Strong data entry and data accuracy
• Ability to prioritise and meet deadlines
• Good communication and teamwork

Responsibilities

• Respond to customer enquiries via phone and email
• Process orders end-to-end from entry to fulfilment
• Prepare and manage quotations
• Maintain accurate customer data and documentation
• Track orders/shipments and resolve issues
• Liaise with internal teams to resolve queries efficiently
• Provide proactive updates to customers
• Support process improvements and cross-training

Skills

Customer service

Microsoft Excel

Problem solving

Attention to detail

Organisational skills

Team player

Tools

Oracle

SAP

Job description

Gi Group United Kingdom in Hemel Hempstead is seeking a Senior Customer Service Representative to support an established client team. You will handle enquiries, process orders end-to-end, prepare quotations, and maintain accurate customer records while using ERP systems to track shipments.

The role requires at least 1 year of customer service experience in SSC or multinational environments, strong attention to detail, proficiency in Microsoft Office, and ERP experience with Oracle and/or SAP.