Senior Customer Service & Operations Specialist

The Best Connection; Waterford; On-site; GBP 25,000 - 31,000; Full time

Job summary

The Best Connection is seeking a Senior Customer Service & Operations Specialist to lead our daily administrative and logistics activities. This role links internal teams with customers, suppliers and hauliers, ensuring smooth operations and timely deliveries.

You will manage the internal sales admin team, coordinate couriers, prioritise sales enquiries, and provide guidance to keep operations on track while maintaining exceptional service levels.

Qualifications

• Experience in a senior admin, operations, or logistics coordination role.
• Demonstrated leadership of an internal team.
• Intermediate Excel and data accuracy under pressure.

Responsibilities

• Lead day-to-day activities of the internal team, allocating workloads to meet deadlines.
• Coordinate daily deliveries and collections with couriers and hauliers, tracking shipments.
• Prioritise customer sales enquiries and ensure real-time flow between internal and external teams.
• Plan tasks, assess urgency, and keep management informed of risks or delays.

Skills

Team leadership

Logistics coordination

Customer service

Problem solving

Tools

Microsoft Excel

Job description

We are seeking an organised, proactive, and commercially aware Senior Customer Service & Operations Specialist professional to lead our daily administrative and logistical operations. This role serves as the central link between internal teams, external staff, customers, suppliers, and hauliers.

We have two distinct pay tiers available for this position, scaled entirely to your level of leadership and logistics expertise:

• Operations Support Tier (£18.50/hr): Focused on daily Customer Service & Operations support, sales admin coordination, and shipment tracking.
• Logistics & Leadership Tier (£20.20 - £22.50/hr): Designed for an expert Senior Customer Service & Operations Specialist capable of stepping into a direct leadership capacity to support and motivate the internal sales admin team.

Senior Customer Service & Operations Specialist Key Responsibilities:

• Team Leadership: Lead day-to-day activities of the internal team, allocating workloads to ensure deadlines are achieved while providing guidance and direction.
• Logistics & Operations: Coordinate daily deliveries and collections efficiently; liaise with couriers, hauliers, and suppliers to track shipments and resolve issues promptly.
• Sales Priority Actions: Ensure customer sales enquiries are prioritised rapidly and verify real-time information flow between internal and external sales teams.
• Planning & Prioritisation: Manage multiple tasks, determine urgency, plan ahead to meet deadlines, and keep management informed of operational risks or delays.

Senior Customer Service & Operations Specialist Person Specification:

• Experience: Proven background in a senior administrative, operations, or logistics coordination role.
• Leadership: Demonstrated experience leading, organising, and motivating an internal team.
• Technical Skills: Intermediate Microsoft Excel skills alongside strong data accuracy under pressure.
• Attributes: A forward-thinker able to anticipate problems before they arise, highly organised, and an excellent verbal/written communicator.

The Best Connection is acting as an Employment Business in relation to this vacancy.